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Front Desk Hospitality Agent
2 months ago
Sonder Holdings, Inc. is seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the face of our company, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of hospitality.
Key Responsibilities- Guest Service: Provide personalized and attentive service to guests, ensuring that their needs are met and exceeded.
- Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest experiences.
- Problem-Solving: Anticipate and resolve guest issues in a professional and courteous manner, ensuring that our guests feel valued and respected.
- Team Collaboration: Work collaboratively with the housekeeping, maintenance, and other teams to ensure that our properties are clean, well-maintained, and ready for guests.
- Administrative Tasks: Assist with administrative tasks, such as data entry, reporting, and inventory management, to ensure that our operations run smoothly.
- Experience: 1+ years of experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
- Language: Proficiency in English required; proficiency in additional languages an asset.
- Availability: Availability to work a variety of shifts, including evenings, weekends, and holidays.
- Competitive Compensation: Competitive hourly rate and benefits package.
- Opportunities for Advancement: Opportunities for career growth and advancement within the company.
- Team Environment: Collaborative and dynamic work environment with a team of like-minded professionals.
Sonder Holdings, Inc. is a leading provider of hospitality services, with a focus on delivering exceptional guest experiences and creating memorable stays. We are committed to building a diverse and inclusive workplace culture that values and respects our employees, guests, and partners.
