Operations Supervisor

4 weeks ago

Philadelphia, United States Jitsu Full time

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next-day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in 16 of the 25 major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

General Job Description Summary:

Under the supervision of the Operations Manager, this position is responsible for managing a team of hourly leads and associates in performing the outbound and sortation processes and managing the Jitsu Philadelphia warehouse facility in accordance with company safety, speed, cost, and quality standards.

Primary Responsibilities:

Values

  • Commit to work in accordance with the Jitsu values of Passion, Sustainability, Humility, Gratitude, and Integrity.

Safety

  • In collaboration with the Operations Manager, design and implement safety standards and procedures for the Philadelphia market: industrial/workplace and COVID-19 safety protocols. Ensure Personal Protective Equipment (PPE) for both workplace safety and COVID-19 safety is available for all personnel.

Train and enforce company safety standards with hourly personnel.

Outbound

  • Manage the Philadelphia warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve safety, speed, cost, and quality metrics, and lead continuous improvement initiatives.

Sortation

  • Manage the Philadelphia warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve safety, speed, cost, and quality metrics, and lead continuous improvement initiatives.

Team Management

  • Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers (Wonolo, etc.). In collaboration with the Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the Philadelphia market in anticipation of increased operational volume.

Develop, implement, and manage warehouse work procedures, rosters, etc. in order to achieve company safety, speed, cost, and quality metrics. Train and certify leads and associates in the use of these tools.

Supply Management

  • Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.
  • Performs other duties as assigned.

Position Requirements:

  • High school diploma or equivalent.
  • At least four years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).
  • Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.
  • Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high quality work in a fast-paced environment with a minimum of supervision.
  • Proficient with Google Drive, Slack, and related operations software.
  • OSHA Forklift Operator certification is a strong plus.

Physical Requirements:

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

  • Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
  • May occasionally move or lift up to 60 pounds at times.

Hours:

Typical hours are Monday through Friday, 6:00 a.m. to 3:00 p.m. This position may require weekend, night, and holiday hours according to the needs of the company.

Travel:

This position requires ~10% travel time within the Philadelphia Metropolitan area.

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