Senior Operations Manager

3 weeks ago


Fort Lauderdale, United States LHH Full time

LHH Recruitment Solutions is seeking an experienced Senior Operations Manager to join our clients team near Fort Lauderdale, FL. In this pivotal role, you will be integral in overseeing operations related to a new credit card processing system. As the Senior Operations Manager, you will be responsible for implementing and enhancing data analytics processes, creating insightful reports, and leading a growing team.



Key Responsibilities:

  • Manage and mentor a Specialist, with the opportunity to expand the team as needed.
  • Develop, deliver, and present data analytics to the leadership team, establishing comprehensive reports and KPIs to drive performance.
  • Oversee the onboarding process for new customers transitioning to the new payment system, ensuring a smooth and effective integration.
  • Work closely with leadership to implement new systems and processes, driving operational efficiency and excellence.

Qualifications:

  • Proven track record in the credit card space with experience in customer onboarding and managing a team.
  • Bachelors degree
  • Strong background in data analytics, including building KPIs and analyzing key metrics.
  • Familiarity with credit card processing and merchant services is essential.
  • Demonstrated experience in leading teams and driving operational improvements.



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