Senior Care Operations Supervisor

2 weeks ago

Fort Mill, South Carolina, United States Senior Helpers Full time
Exceptional organizations require outstanding leadership. The Care Team Manager (CTM) will be tasked with supervising, managing, and nurturing caregivers for Senior Helpers of Fort Mill within the designated franchise area. This role encompasses caregiver training, recognition initiatives, and performance enhancement.

Employee Benefits:
  • Dental Coverage
  • Vision Coverage
  • Short-term & Long-term Disability Insurance
  • Paid Time Off
  • On-Demand Pay
  • Incentive Programs
Why Work With Us?
  • Certified as a Great Place to Work
  • Collaboration - We promote independence among our team members while fostering a strong, supportive environment.
  • Diverse Responsibilities - We offer a stimulating workday that utilizes your varied skill sets to prevent monotony.
Key Responsibilities:
  • Oversee and, when necessary, manage the conduct of care professionals.
  • Maintain the status and availability of care professionals for shifts, including updating records in our system and managing the Termination tracking sheet to ensure all actions are completed.
  • Champion the interests of Care Professional Staff.
  • Identify training requirements for individuals and the broader field staff proactively.
  • Implement, distribute, and enforce the Occurrence Policy.
  • Conduct Supervisory Visits with each caregiver to ensure care plans are executed correctly, policies and procedures are followed, and all job responsibilities are fulfilled satisfactorily.
  • Review daily logs and bi-weekly timesheets as needed to confirm adherence to care plans and identify lost hours.
  • Ensure that Caregivers consistently utilize Telephony and preferably the Homecare App.
  • Collaborate with the Recruiting Coordinator and Care Professional Trainer to develop morale-boosting recognition programs for caregivers, such as Caregiver of the Month and acknowledgments for high performance and training completions.
  • Work with the Marketing Coordinator to create and distribute caregiver newsletters.
  • In conjunction with the Scheduling Coordinators, ensure effective matching and placement of caregivers with clients while optimizing scheduling for maximum profitability.
  • Manage the tracking, entry, and approval of PTO and RTO for care professionals, ensuring effective communication with schedulers for coverage.
  • Conduct assessments for third-party payer clients.
  • Facilitate Caregiver/Client Introductions as necessary.
  • Occasionally fill in for shifts when client coverage is unavailable.
  • Be available as a backup for the On-Call phone as needed.
Qualifications:
  • A minimum of one year of experience in employee management, preferably in a home care environment.
  • Excellent organizational skills, attention to detail, and the ability to prioritize in a dynamic setting.
  • Proactive in problem prevention and resolution.
  • At least 18 months of experience in recruitment or HR onboarding activities is required.
  • Ability to visit clients' homes within the assigned territory.
  • A Bachelor's degree and three years of relevant work experience are strongly preferred.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook is required.
  • Ability to quickly learn new software applications.
  • Strong verbal communication skills, particularly over the phone.
  • Ability to work independently as well as collaboratively within a team.
About Senior Helpers:

We are an independently owned and operated franchisee of Homecare Heroes, Inc. dba Senior Helpers. Since 2005, Senior Helpers has been the leading franchisor of in-home senior care services across the nation. Our offerings range from specialized care for chronic conditions to companionship services for seniors needing assistance with daily activities. Our mission is to deliver compassionate care and enhance the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

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