Senior Operations Manager

6 days ago


Fort Lauderdale, Florida, United States Encompass Onsite Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at Encompass Onsite. As a key member of our operations team, you will be responsible for ensuring the highest level of client satisfaction and driving business growth.

Key Responsibilities
  • Develop and implement effective business strategies to drive revenue growth and improve client satisfaction.
  • Oversee the activities of Area or Site Managers, including the implementation of procedures, case management, and records management.
  • Provide industry-specific knowledge and information to clients and other stakeholders.
  • Develop and maintain strong relationships with clients and internal stakeholders to ensure seamless communication and collaboration.
  • Manage and analyze data to identify trends and areas for improvement, and develop strategies to address these areas.
  • Collaborate with the Director of Operations to develop and implement policies and procedures.
  • Develop and maintain operating procedures, forms, and systems to ensure efficiency and effectiveness.
  • Plan, develop, and facilitate changes in procedures, forms, and practices to improve business operations.
  • Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Perform personnel administrative tasks, including coordinating and participating in the hiring and promotion process, overseeing the training of new employees, and resolving unusual employee problems.
Requirements
  • High school diploma or equivalent required; college diploma or equivalent preferred.
  • Minimum of six years of experience in the facilities and building maintenance industry, including supervisory experience.
  • Considerable knowledge of effective supervisory and management techniques.
  • Bi-lingual in English and Spanish or Creole.
  • Valid Florida Driver's license.


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