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Operations Manager

2 months ago

Wilmington, United States Harbor.ai Full time

About Harbor.ai:

Harbor.ai is an early-stage InsurTech startup aiming to revolutionize the enterprise insurance market. Our technology simplifies the process for insurance brokers to identify optimal coverage for their clients continuously, and this is just the beginning. Our mission is to revolutionize underwriting for better, faster, and smarter processes. As we pursue this goal, we are implementing a data-driven business model that fundamentally reshapes how insurance products are sold. Established in 2018, Harbor.ai is Venture-backed and based in New York.


Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience of at least two (2) years in executive support, administrative, or similar roles, preferably in a startup, insurance, or dynamic work environment, with a strong preference for familiarity with executive-level responsibilities.
  • Email Ops@harborai.net with your favorite color.
  • Experience in the insurance industry is essential, or a willingness to earn an insurance agent’s license within the first two weeks of employment (we will walk you through this process).


Skills and Abilities:

Administrative Proficiency:

  • Demonstrated ability to execute daily tasks efficiently.
  • Strong organizational and multitasking skills with a focus on time management, calendaring, and supporting resource allocation and optimization.
  • Mastery in problem-solving for complex calendaring and some travel planning.

Strategic Planning:

  • Experience collaborating with leadership to support operational strategies.
  • Ability to translate high-level objectives into actionable plans.

Operational Oversight:

  • Knowledge of process improvement methodologies.
  • Excellent written and oral communication skills to facilitate collaboration.

Industry Knowledge (Ideal, Not Required):

  • Familiarity with relevant insurance industry processes, terms and concepts.
  • Understanding of key principles in the insurance and startup sector.

Project Management:

  • Proven experience managing projects or working directly with an executive/project manager on managing projects.
  • Strong project tracking skills.

Communication and Documentation:

  • Excellent interpersonal skills to act as a liaison between Operational and Technical spaces.
  • Accurate and organized documentation skills.

Problem-Solving and Risk Mitigation:

  • Proven ability to address operational challenges with a collaborative approach to proposing solutions.
  • Agility and Resilience:Embrace the startup pace with agility, making swift decisions, and displaying resilience in the face of challenges. Your ability to adapt to changing priorities and seek clarification on the fly will be a hallmark of your success.


Key Attributes:

  • 2+ years of experience in an Operations role, preferably in a startup, bonus points with experience at an insurance company, or in a similar capacity.
  • Highly motivated, proactive, and organized individual with strong attention to detail with a willingness to go above and beyond, day after day.
  • Clear written and verbal communication skills, facilitating communication across multiple departments and locations.
  • Strong multitasker with an appreciation for supporting a growing team in a hybrid working environment.
  • Execution-oriented, with the ability to anticipate needs and changes.
  • Proficient in Google Suite and other cloud tools.
  • Ability to synthesize and communicate insights effectively to stakeholders.
  • Strong executive presence with a strategic prioritization compass.
  • Adaptability in response to changing priorities and needs.
  • Relationship management skills, with the ability to work with a variety of personalities.
  • Experience performing operational work that requires analysis and initiative.


Location:

  • This hybrid role is based in North Carolina, primarily centered in Wilmington, NC, with in-office collaboration planned alongside the VP of Operations, and their Executive Assistant, at a co-working space for 1-2 days per week.
  • The applicant is expected to maintain a designated, secure remote work environment as an inherent requirement of the role.
  • Occasional travel to New York City is expected, mandated by the role on a quarterly basis at most.


Start Date:

  • We are looking for a candidate that can start in the role in mid-July 2024.


Working with Harbor.ai

Harbor is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to Ops@harborai.net


Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to the base salary, Harbor offers PTO, sick time, a hybrid work environment (in-office in the Wilmington, NC area 1-2 days per week), medical, dental and vision benefits for the employee, as well as access to an employee equity pool.


Harbor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Harbor, its employees, and others as required or permitted by law. Additionally, Harbor.ai participates in the E-Verify program in certain locations, as required by law.


Harbor is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Ops@harborai.net