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Branch Operations Manager

2 months ago

Wilmington, North Carolina, United States Alsco Full time

Branch Operations Manager

Job Category: Office & Administration

Requisition Number: ASSIS024017

Job Details

Description

Classification:

Exempt

Alsco Uniforms has been a pioneer in the uniform and linen rental sector since 1889, evolving into a global leader with a customer base exceeding 350,000 across 13 nations. Our mission is to enhance every facet of the customer experience, ensuring we meet their diverse needs effectively.

Our workforce is the cornerstone of our success. We pride ourselves on a legacy of robust financial performance, relentless improvement, and exceptional customer service. We are on the lookout for motivated professionals eager to advance their careers within our organization. We invite you to explore how you can contribute to our diverse team and enjoy competitive compensation, comprehensive benefits, and ongoing professional development.

Join our team and advance your career with Alsco Uniforms

Job Summary:

The Branch Operations Manager plays a vital role in supporting the General Manager in managing all aspects of branch operations. This position reports directly to the General Manager.

Our full-time employees benefit from:

  • 401K Plan with Company Match
  • Medical, Dental, Vision, FSA/HSA
  • Life Insurance, Disability Insurance
  • Paid Time Off including Vacation, Sick Time, and Holidays
  • Choice of Global Cash Card or Direct Deposit
  • Opportunities for Career Advancement
  • Learning & Development Programs
  • A Diverse and Inclusive Team Environment

Essential Functions:

  • Assist the General Manager in overseeing daily branch operations.
  • Ensure adherence to customer service and quality benchmarks.
  • Support staff supervision and development.
  • Foster a collaborative team environment.
  • Assist in financial planning, supply-demand analysis, and process management to achieve financial objectives.
  • Train, inspire, and cultivate a high-performing team to drive branch growth and profitability.
  • Stay informed about industry trends and provide market insights to the General Manager.
  • Help maintain safety and physical maintenance standards.

Additional Functions:

May engage in various projects as assigned by management.

Qualifications:

  • Proven expertise in production, sales, and service, with at least five years of successful experience in a sales, service, or general management role within the textile services sector.
  • Exceptional verbal and written communication skills in English, along with superior organizational abilities.
  • Demonstrated capacity to lead, motivate, and develop team members.
  • Strong commitment to outstanding customer service and business expansion.
  • Enthusiastic with excellent interpersonal skills.
  • Proven supervisory experience.
  • Experience in labor relations and union negotiations.
  • Valid driver's license with a clean driving record.

Education:

A college degree in Business or a related field is preferred.

Typical Physical Activity:

Physical demands include standing, sitting, walking, driving, lifting up to 30 lbs, and other related activities.

Typical Environmental Conditions:

Work environments include public roads, general offices, customer locations, and industrial laundry facilities.

Travel Requirements:

Regular travel by vehicle within a designated branch territory; occasional air travel may be required.

All eligible candidates must be vaccinated against COVID.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.