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Clinic Business Representative Associate
4 months ago
Job Openings Available:1
Date Posted:
May 10, 2024Department: AHG Urgent Care Apple ValleyShift:Day/Evening (United States of America)
Shift Length:
Variable shift length
Hours Per Week:30
Union Contract:
Non-Union
Weekend Rotation:
Every Other
Job Summary:
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Key Position Details:
Urgent Care Hours:
Monday-Friday 8am-8pmSaturday and Sunday 8am-8pmHolidays Hours varyShifts are a mix of 6 and 12 hours and includes every other weekend.
Schedules will repeat every two weeks.This position is a mixture of days, evenings, weekends, and holidays.
The employee will be scheduled at Apple Valley locations, but at times will be expected to float to other Urgent Care locations if needed.
The employee would need to be available on the days and hours of operation at the sites. Rotating Two-week schedule: Week 1: Saturday 715a-815p, Thursday 745a-815p, Friday 745a-215p Week 2: Monday 745a-815p, Wednesday 745a-215p, Thursday 745a-215p, Friday 745a-215pJob Description:
Principle ResponsibilitiesGreets, welcomes, and performs the registration process with patients in person or by phoneAppropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentationAssists patients with telephone encountersIdentifies key words to initiate appropriate responses and de-escalation techniques as neededDirects patients to appointment or procedureCollects co-pays and/or remaining balancesObtains signatures from patients as neededResponds to questions regarding financial assistance programsPerforms the End of Day reconciliation processMay participate in the prescription refill order process as appropriate and in scope for positionManages and organizes the patient care lobby (or lobbies) and provides other department supportCleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the dayUnpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as neededMay schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary partiesPerforms weekly downtime checkActive participation in staff meetingsOther duties as assigned.
Job RequirementsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred andAssociate's or Vocational degree preferred1 year of basic computer skills required and0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and0 to 2 years of customer service, clerical, or other business office environment experience preferred and0 to 2 years of medical terminology knowledge preferredPhysical DemandsSedentary:Lifting weight Up to 10 lbs.
occasionally, negligible weight frequently