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Patient Services Representative

2 months ago


GondrecourtleChâteau, Grand Est, United States University of Minnesota Full time
About the Job

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at the University of Minnesota. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Welcoming and guiding patients and visitors through our clinic, ensuring a positive and efficient experience.
  • Accurately and efficiently checking in patients, capturing registration information, and collecting co-pays or fees.
  • Providing patients with necessary forms, questionnaires, and information about our services.
  • Directing patients to the appropriate care area and resolving non-clinical patient issues.
  • Maintaining a clean and organized clinic lobby and work areas.
  • Communicating with patients about our services, including access to Urgent Care, Gopher Quick Clinic, and other areas of clinical services.
  • Arranging accommodations or interpreter services as needed for patients.
  • Answering phone calls, responding to messages, and redirecting calls as necessary.
  • Maintaining knowledge of appointment scheduling practices, policies, and procedures.
Requirements
  • Business college, office skills training, or university-level education, or a combination of related medical clerical/receptionist experience and education to total four years.
  • Experience in a related health clinic clerical position.
  • Experience with an electronic medical record system.
  • Experience in a multicultural medical or social services setting.
  • Excellent communication and customer service skills.
  • Demonstrated critical thinking and detail-oriented skills.
  • Ability to function with multiple priorities and interruptions.
About the Department

Boynton Health is a nationally recognized leader in college health, transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty, and staff to achieve physical, emotional, and social well-being.

Benefits

The University of Minnesota offers a comprehensive benefits package, including competitive wages, paid holidays, and generous time off, as well as opportunities for professional development and growth.