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Patient Access Representative Associate
2 months ago
We are seeking a highly skilled Patient Access Representative Associate to join our team at UnitedHealth Group. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient registration and access to care.
Key Responsibilities- Greet and welcome patients in person, providing a positive and professional experience.
- Collect and verify demographic and insurance information, ensuring accuracy and completeness.
- Check in patients, interview them to complete necessary paperwork, and direct them to their appointments or procedures.
- Assist with scheduling add-on appointments, resolving claim issues, and documenting patient information in our electronic medical record.
- Verify insurance eligibility and benefits information, interpreting results to ensure accurate billing and patient care.
- Collect co-pays and deductibles, explaining financial assistance programs and referring complex questions to management as needed.
- Screen and approve patients for financial assistance programs, assisting with applications and providing technical direction to staff.
- Provide exceptional customer service, responding to inbound and outbound telephone calls, and mentoring staff as needed.
- 6+ months of customer service experience in an office or hospital setting.
- Intermediate level of proficiency with Microsoft Office products.
- Ability to work 8-hour shifts, 4-5 days per week, with flexibility to work every other weekend.
- Must be 18 years of age or older.
- Revenue Cycle experience.
- General office experience.
- Epic experience.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
