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Clinical Access Associate

2 months ago

GondrecourtleChâteau, Grand Est, United States Gillette Children's Full time

The Healthcare Access Coordinator role is a full-time position dedicated to enhancing patient experiences and facilitating access to care. This role serves as the initial point of contact for patients and their families, ensuring a welcoming and efficient environment.

Key Responsibilities include:

  • Patient Check-In: Act as the primary liaison for patients and families, gathering, updating, and confirming all necessary demographic and financial information while ensuring compliance with consent and intake requirements.
  • Appointment Coordination: Efficiently schedule appointments across various medical specialties and integrative care services, tailored to the unique needs and care plans of patients.
  • Enhancing Patient Experience: Guide patients and families through available on-site amenities and assist with clinic navigation to optimize their experience.
  • Patient Engagement: Encourage and enroll patients and caregivers in our appointment reminder system and patient portal, thoroughly explaining the functionalities to enhance engagement.

Specific responsibilities may vary based on the work environment or patient demographics. However, all roles require collaboration among specialized staff to address the needs of patients with complex conditions. Our approach organizes care around each patient's unique situation, necessitating exceptional teamwork and effective communication across various departments.

Compensation and Benefits:

The hourly wage for this position ranges from $19.69 to $29.53, with a median wage of $24.61. Compensation is influenced by factors such as relevant experience, education, certifications, and internal equity. In addition to hourly pay, Gillette offers a comprehensive benefits package that includes retirement savings matching, tuition reimbursement, paid time off, and health and wellness benefits for employees working 0.5 FTE and above.

Qualifications:

Required:

  • High School Diploma or GED
  • Minimum of 1 year of experience in customer service, administrative roles, or healthcare settings
Preferred:
  • Higher education (Associate's or Bachelor's degree)
Knowledge, Skills, and Abilities:
  • Understanding of medical terminology
  • Familiarity with commercial insurance processes and standard forms
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong customer service skills, organizational abilities, attention to detail, and capacity to work independently
  • Effective teamwork skills and the ability to adapt to changing priorities

Gillette Children's is dedicated to building a diverse workforce, recognizing that varied experiences enhance our organization. We strive to create an inclusive environment where all patients, families, and staff feel valued. Our team collaborates to support patients from all backgrounds in achieving their fullest potential.

As an equal opportunity employer, Gillette Children's does not discriminate against any employee or applicant based on race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, or any other protected class.

To learn more about opportunities at Gillette Children's, please visit our website.