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Senior Account Manager

3 months ago

GondrecourtleChâteau, Grand Est, United States Blue Cross Blue Shield of Minnesota Full time
About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

How Is This Role Important to Our Work?

This position is responsible for the retention and expansion of existing assigned group and fund business and participates in the growth of new business and relevant ancillary lines (including dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other health management services, BeniComp, group Medicare etc.). Supports our partners (Agents, Consultants, Brokers and/or Fund Managers) and customers to assure Blue Cross maintains and grows its market position and provides onsite services as required. This position may represent the department/division on corporate projects and mentor other sales personnel when needed.

This role is hybrid, so you will be in the office or at a client site 2 days a week or 40% of your time.

A Day in the Life:
  • Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our partners (Agents, Consultants, Brokers and/or Fund Managers) and customer to negotiate the financial terms of the contract renewal including rates, benefits, and risk arrangement to achieve Blue Cross, BlueLink TPA business objectives.
  • Develop and implement account action plans to retain existing business and achieve growth in the sale of relevant ancillary lines (including dental, life, disability, Personal Spending Accounts, Whole Person Health Support programs or other management services BeniComp, group Medicare etc.)
  • Develop and maintain a positive working relationship with customers and partners (Agents, Consultants, Brokers and/or Fund Managers) to increase Blue Cross brand loyalty by proactively servicing customers to provide timely identification and resolution of service issues by coordinating with operations personnel and management from within the sales environment or other Blue Cross and BlueLink TPA divisions.
  • Ensure effective contract implementation by coordinating with operations personnel and management from within the sales environment or other Blue Cross and BlueLink TPA divisions.
  • Support the pursuit of new business by participating in the development and implementation of partners (Agents, Consultants, Brokers and/or Fund Managers) growth development plans.
  • Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting partners (Agents, Consultants, Brokers and/or Fund Managers) and customer business needs.
  • Provide education to partners (Agents, Consultants, Brokers, and/or Fund Managers) on Blue Cross, BlueLink TPA products, services and operational initiatives (e.g. claims management, account reporting, and member services) to enhance relationship and increase Blue Cross brand loyalty.
  • Provide ongoing input and feedback to marketing team by participating in interdepartmental committees, work groups, and focus groups as requested.
  • Mentor and may provide work direction to Sales and Account Specialists, Associate Account Managers and Account Managers as appropriate.
  • Maintains compliance with CRM (Client Relationship Management) reporting requirements.
Nice to Have:
  • Bachelor's degree.
  • Knowledge of Blue Cross and affiliates products.
  • Salesforce
Required Skills and Experiences:
  • 4+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
  • Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident.
  • Annual Group Medicare Certification.
  • Excellent analytical, problem identification and resolution skills as this pertain to benefit plans.
  • Financial capabilities including ability to read, understand, interpret and present complex renewal and underwriting formulas.
  • Knowledge of ancillary programs available in the industry and Blue Cross (life, AD&D, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits and disability management programs).
  • Highly organized with a track record of delivering a high level of client service in a timely manner while increasing account profitability.
  • Excellent written and verbal communication skills as well as strong detail orientation.
  • Ability to speak in front of customer and members to educate, persuade and sell complex products.
  • Excellent listening skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.
  • Proven relationship building capability with assigned accounts and with internal staff.
  • PC Skills, including proficiency in Microsoft Word, Excel, PowerPoint and Outlook
  • Overnight travel as required.
  • Able to influence internal and external partners to achieve desired outcomes
Role Designation:
Hybrid Remote

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.

Make a difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.