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Project Solution Specialist
2 months ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Project Solution Specialist (Remote) is responsible for creating quality and timely project statements of work (SOW’s). This role coordinates sales teams, territory business leaders, regional project leaders and market project leaders in order to produce SOW’s while establishing an effective project result. This role incorporates regional financial objectives when developing SOW pricing. The Project Solution Specialist ensures that SOW deliverables align with operational capabilities and adhere to safety guidelines. This role promotes quality service and revenue performance by monitoring and taking necessary action for SOW’s to meet or exceed defined process SLA’s, financial targets and customer satisfaction. The Project Solution Specialist performs these activities for all types of project services SOW’s, including Library Deals, National Deals and those associated with Iron Mountain Clean StartTM. This role serves as the subject matter expert on RPO processing and systems. The Project Solution Specialist serves as an administrator who answers team questions and acts as a liaison who resolves technical issues.
Pay: $65,000 Annually ( negotiable based on experience)
Key Responsibilities:
⦁ Receive and process requests for project service SOW’s (submitted by sales)
⦁ Create and manage SOW’s using prescribed process steps
⦁ Develop pricing for SOW’s
⦁ Develop operational workflows for inclusion in project SOW’s
⦁ Serve as communication conduit between sales, customers and operations ⦁ Oversee SOW lifecycle from creation to completion (escalate as necessary) ⦁ Enable SOW statistic & metric reporting by collecting and summarizing data ⦁ Monitor SOW status proactively and follow up on unsigned projects diligently ⦁ Facilitate timely and accurate billing (and related timekeeping entries)
⦁ Communicate with regional leadership team, customers, peers and other employees at various levels in the organization (written and verbal)
⦁ Practice “Playing to Win” philosophy by partnering with sales and internal teams on deals
⦁ Think and act big picture (ideate innovation and embrace process standards) ⦁ Partner with and support multiple markets while ensuring organizational consistencies
⦁ Navigate the organization to advance opportunities and or resolve issues
⦁ Schedule and facilitate conference calls
⦁ Represent Iron Mountain and Project Services on customer calls
⦁ Maintain composure when dealing with difficult customers and internal issues
⦁ Understand customer needs and work with sales to develop and promote relevant and forward thinking solutions
⦁ Develop and interpret data to make informed decisions
⦁ Access and Interpret customer contracts/agreements
⦁ Implement RPO process changes within the team
⦁ Coordinate resolution of technical issues
⦁ Support onboarding and mentoring of RPO team members
⦁ Coordinate RPO coverage when team members have time off
Required Qualifications:
⦁ Solid customer service abilities
⦁ Able to manage multi market & large scale projects over a long period of time
⦁ Able to develop strategic pricing/plan which aligns with Regional goals
⦁ Strong financial and business acumen
⦁ High level of emotional intelligence
⦁ Strong organizational, time management and attention to detail capabilities
⦁ Working independently with minimal supervision
⦁ Being responsive - working with a sense of urgency towards internal/external customers
⦁ Taking ownership of portfolio/assigned work from start to finish
⦁ Thorough knowledge and understanding of IM operations/workflows
⦁ Escalate & resolve complex issues quickly by engaging organization at correct level
⦁ Understanding financial plans, momentary and strategic value
⦁ Ability to use tracking mechanisms and operate software
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0076909
