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Client Solutions Specialist

2 months ago

Raleigh, North Carolina, United States TruLab, Inc. Full time
About TruLab, Inc.:
TruLab, Inc. is a mobile technology enterprise based in RTP, specializing in innovative solutions for the tracking and management of biological samples in clinical trials. Our mission is to prevent the loss of samples provided for research by patients.

The TruLab platform enables pharmaceutical developers to monitor samples from the moment of collection in real-time, ensuring adherence to protocols and maintaining data integrity throughout clinical studies.

Founded with a vision to introduce significant advancements in bio-sample tracking, TruLab is dedicated to enhancing the research and development of new medical therapies.


Position Overview:
The Client Solutions Specialist role is a full-time opportunity based in RTP, NC.

This position is pivotal in driving the growth of our organization and ensuring the successful implementation of our solutions for clients.

Responsibilities are diverse and dynamic, encompassing the management of all aspects related to TruLab devices, including setup, quality assurance, logistics, inventory oversight, and troubleshooting for both domestic and international clientele.

This role involves the deployment of TruLab devices and managing user access for Bring Your Own Device (BYOD) clients.

The individual will collaborate closely with the TruLab IT/systems and product teams and may undertake additional IT and product-related duties.

We seek candidates who are meticulous, proactive, and excel in a fast-paced, dynamic, and often unstructured environment.


Key Responsibilities:
  • Facilitate the deployment of devices for TruLab clients, both domestically and internationally.
  • Oversee all device-related activities, including setup, quality assurance, and logistics.
  • Manage and monitor device inventory, including forecasting future needs.
  • Collaborate with TruLab clients to troubleshoot issues and provide technical support as necessary.
  • Administer access to the system, including for BYOD client users.
  • Perform additional IT or product-related tasks as required.

Qualifications:
  • Exceptional attention to detail.
  • Experience in project management or logistics.
  • Strong communication skills, both verbal and written, with the ability to engage effectively across teams.
  • A genuine interest in how emerging technologies can drive innovation and progress.
  • A commitment to serving clients and assisting with their product utilization.

What We Offer:
  • Insight into all facets of building a growing technology company.
  • Direct interaction with TruLab's experienced leadership team.
  • An opportunity to contribute to significant decisions.
  • Be part of a team that is transforming sample tracking and advancing clinical research.
  • Opportunities for professional growth and development as the company expands.
  • Flexible and personalized work arrangements.