Deployment Manager

2 weeks ago

Irving TX, United States TEKsystems Careers Full time

This role focuses on minimizing customer impact and reducing the volume of support requests by addressing the root causes of incidents and preventing their recurrence. The IT Problem Management Specialist collaborates with product owners, support partners, and other key stakeholders to drive efficient problem resolution and ensure continuous improvement in service delivery.
o Incident Analysis:
o Coordinate with various IT teams to ensure that permanent fixes are implemented and verified.
o Facilitate meetings with product owners, support partners, and other stakeholders to discuss problem management activities and progress.
o Communicate effectively with IT teams and stakeholders to ensure alignment and understanding of problem management processes and goals.
o Generate regular reports on problem management activities, including metrics on incident reduction, root cause analysis, and problem resolution times.
o Identify opportunities to improve the problem management process, tools, and methodologies.
o Work towards reducing the volume of calls and chats by addressing the root causes of incidents.
Knowledge Management:
o Contribute to the creation and maintenance of knowledge base articles to support the IT service desk and end users.
o Share lessons learned from problem management activities with the broader IT team.
If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Employee Assistance Program
§ We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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