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Senior Cloud Infrastructure Engineer

2 months ago

Irving, Texas, United States Avaya Full time
About Avaya

At Avaya, we understand that businesses thrive on the experiences they create. Every day, millions of these experiences are powered by our innovative solutions, which help organizations achieve their most critical goals and overcome challenges.

Our contact center and communication solutions are designed to deliver immersive, personalized, and memorable customer interactions that propel business success. With the flexibility to choose their path, Avaya customers can craft limitless experiences.

We celebrate the diversity of our global team, recognizing it as our greatest asset. We are dedicated to fostering a workplace where authenticity and individuality are valued, and diverse perspectives are welcomed.

About The Opportunity

Job Summary:

We are looking for a Senior Cloud Infrastructure Engineer to join our dynamic team. In this pivotal role, you will be responsible for developing and managing the infrastructure of our Cloud SaaS Customer Experience platform, specifically within the Contact Center domain.

Your expertise in Infrastructure as Code (IaC), continuous integration/continuous deployment (CI/CD), and cloud technologies will be essential in ensuring streamlined deployment processes and secure, scalable infrastructure solutions on Azure and GCP.

Your contributions will significantly enhance our capability to deliver outstanding service and support through our cloud-based offerings. Additionally, you will play a key role in maintaining these systems in production, ensuring their performance, reliability, and operational excellence.


Key Responsibilities:

Infrastructure as Code Development:

Utilize Terraform to write, maintain, and deploy infrastructure code that automates the provisioning of cloud resources, ensuring consistent and repeatable setups. Familiarity with Azure Resource Manager (ARM) templates, Google Cloud Deployment Manager, and AWS CloudFormation is desirable for effective resource management across various cloud platforms.


CI/CD Pipeline Management:

Build and maintain CI/CD pipelines using tools such as GitHub Actions, Azure DevOps, or Jenkins to automate testing and deployment processes, enhancing the efficiency and reliability of the development lifecycle.


Cloud Deployment:

Oversee deployments across Azure and GCP platforms, optimizing resource utilization and implementing best practices for scalability and cost-effectiveness.


Security Integration:

Incorporate security measures into the CI/CD pipeline and infrastructure management, ensuring that security and data privacy are prioritized throughout the development and deployment process.


Monitoring and Optimization:

Implement and manage monitoring tools to track the health and performance of applications and infrastructure, proactively addressing potential issues.


Collaboration and Support:

Collaborate closely with software developers, data engineers, and security teams to ensure that the infrastructure meets all operational and security requirements.


Documentation and Best Practices:

Maintain comprehensive documentation for infrastructure setups, configurations, and operational procedures. Advocate for and implement best practices in DevOps and cloud management.


Problem Solving:

Quickly identify and resolve infrastructure and deployment challenges, providing solutions that minimize downtime and enhance system stability.


Innovative Tool Integration:

Evaluate and integrate advanced tools and technologies to continuously improve deployment processes and infrastructure resilience.


Regulatory Compliance:

Ensure that all infrastructure and data handling practices adhere to regulatory requirements, maintaining data privacy and security.


About You
  • Bachelor's or Master's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
  • Over 8 years of experience in DevOps or related roles with a strong background in Infrastructure as Code, preferably Terraform, Azure Resource Manager (ARM), or equivalents like Google Cloud Deployment Manager and AWS CloudFormation.
  • Experience in setting up and managing CI/CD pipelines using GitHub Actions, Azure DevOps, or Jenkins.
  • Proven track record of driving best practices in cloud architecture, continuous integration/continuous deployment (CI/CD), and infrastructure as code (IaC).
  • Solid understanding of cloud technologies with hands-on experience in Azure and GCP.
  • Strong focus on security practices and data privacy within cloud and CI/CD environments.
  • Familiarity with monitoring tools and techniques for performance and health checks.
  • Excellent problem-solving skills, collaborative spirit, and strong communication abilities.
  • Experience in adhering to compliance and regulatory standards in a cloud environment.
  • Desired certifications include Azure DevOps Solutions Expert, AWS Certified DevOps Engineer, and HashiCorp Certified Terraform Associate.
Compensation

The compensation range for this position is from $111,100 to $150,000, along with performance-related bonuses and benefits. This range reflects the anticipated low and high end of the salary for this role, which may vary based on factors such as qualifications, skills, competencies, and location.

Our Benefits Include:
  • Comprehensive health insurance plans covering medical, dental, and vision for you and your family.
  • Generous time-off policy to encourage regular breaks and recharging.
  • Access to on-demand learning platforms and opportunities for cultural immersion.
  • Frequent check-ins with leadership to support your growth and development.
  • Recognition for community involvement and participation in our annual Month of Giving.

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. This job description is subject to change.