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Client Success Manager
2 months ago
Description
Client Success Manager
We are looking for Client Account Managers (existing accounts), Account Executives, Territory Managers, Outside Client Managers, Client Services Managers, Customer Success Managers, Customer Experience Managers and Relationship Managers, Customer Service Representatives who have a drive and passion for client service and account growth.
The Job…
Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
Identify and communicate feedback and suggestions to Snap support and product teams
Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
Schedule and deliver “field training” sessions with our merchants and their staff
Work closely with Areas Sales Manager to strategize on merchant account goals
You…
1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills
Must have strong experience with Customer Relationship Management (CRM) systems
Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
Business and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
Must live in or near the territory listed and knowledgeable of local businesses in the area
Comfortable using a range of technology platforms and while working out of your car all-day
Why You'll Love It Here…
A future of growth and advancement: Sales has a dynamic career path that allows you to develop your mentorship, training, and leadership skills
Join us at an opportune time: We're growing fast and have an excellent trajectory within eCommerce, which gives us a great foundation to work with. You will be joining our team of talented professionals at the perfect time to shape our continued rapid growth and directly impact our future success by maintaining a high bar for quality, performance, respect, and accountability
Generous paid time off: We encourage you to recharge and spend time with friends and family. We care about your mental health
Competitive benefits: Includes medical, dental, vision coverage and a 401K with company match
Collaboration from the top-down: Check out our CEO, Matt Hawkins, and his philosophy on Snap’s Values
Direct and engaging Recognition/Appreciation: Promoted by both our culture team and leadership levels
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