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Senior Client Manager
2 months ago
What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future. Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart. To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe. Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work. A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing. Let’s create your tomorrow WHY JOIN HAYS? Be part of the team We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself. Feel set up to thrive We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed. Go further in your career Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance. Work at the leading edge Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be. OUR VALUES BUILD PARTNERSHIPS - THINK BEYOND - DO THE RIGHT THING Your new team Join one of our key clients to lead all client account and service delivery on site in Fort Worth, TX 4x per week with monthly visits to Houston site, other travel when necessary. This client is a light industrial/manufacturing client with multiple locations across the US. This client opportunity in our MSP is a high-pace, customer centric environment where you will have an opportunity to drive great recruitment and account results while coaching and developing a high performing team. Your new role: To lead and take full responsibility for the successful management of the client account and service delivery To achieve budget and growth on the client account by maximising fees and recognising opportunities Establish and develop key client relationships in line with the client’s contract plan by meeting with Key stakeholders on a weekly basis First point of escalation to resolve worker, supplier or hiring manager issues To maintain an effective partnership with the client and continually develop & sustain account initiatives including: Driving Continuous Improvement Plan – BAU Tracking KPI/SLAs Managing cost savings initiatives Management of program deliverables as outlined in MSA Provide specialist expert advice, support and recommendations to key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys and engage and educate key stakeholders on our business and capabilities. Meet with key stakeholders on a weekly basis (ensure Team as well), whilst developing strong relationships with HR, Procurement and other key stakeholders and manage client or candidate disputes in a timely and effective manner You will have: Experience : Prior MSP experience (minimum 5 years) of large, complex account(s) (over 100M in spend). Ideally light industrial exposure preferred Systems : Prior experience using Beeline preferred or proven experience in VMS reporting, working experience in Excel & PowerPoint Expertise : Knowledge of services procurement preferred, proven experience of managing operational and service reviews effectively with ability to manage stakeholder relationships effectively Presentation : Professional presentation skills and effective communication skills, including strong persuasion and influencing skills, issue resolution and problem solving skills ie will be able to identify and manage risk. You will also be confident in sales / pitches and a strong understanding of contract governance Budget and Planning : Understands forecast/planning and attraction strategies: budgeting & forecasting experience and able to understand Profit and Loss, how to manage debt and WIP. People Management : Able to build culture through coaching, feedback and accountability. Communication : Timely and effective communication – both verbal and written and be able to develop and nurture strong relationships with the client What we offer: We offer base compensation of $100,000 plus bonus PTO starting at 22 days, 2 floating holidays and 2 volunteer days. Competitively priced medical, vision and dental plans to choose what works best for you. 401K with guaranteed match and fast-paced vesting schedule. Initial and continuous training & support from Learning & Development for your professional growth. What you need to do now Excited yet? If you're already itching to take the next step to achieving your career goals, apply now. More about us Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone. Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. #J-18808-Ljbffr
