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Client Success Manager

2 months ago

Fort Lauderdale, Florida, United States FirstEnroll, LLC Full time
Job Overview

Salary: $60-85k + bonus

Position: Account Manager
Department: Agent Services
Reports To: VP, Agent Services

Position Summary

The Account Manager role is pivotal in fostering and sustaining enduring partnerships with clients. Acting as the primary liaison between clients and FirstEnroll, LLC, this position is essential for ensuring client satisfaction and loyalty while propelling sales growth. A comprehensive understanding of the company's offerings is crucial to meet and surpass sales objectives.

Key Responsibilities
  • Client Relationship Management: Cultivate and sustain robust, long-term relationships with clients, discerning their requirements and delivering tailored solutions.
  • Sales Development: Discover new sales prospects within existing accounts and seek potential new clients. Consistently achieve or exceed sales targets.
  • Client Support: Serve as the primary contact for clients, resolving their inquiries and providing prompt solutions to any challenges.
  • Product Knowledge: Maintain an in-depth understanding of the company's services, remaining informed about any updates or new offerings.
  • Strategic Sales Planning: Formulate and execute strategic sales initiatives to fulfill business objectives.
  • Performance Reporting: Generate regular reports on account status, sales performance, and market dynamics to guide strategic decisions.
  • Team Collaboration: Collaborate closely with internal departments, including marketing and customer service, to ensure a unified approach to client management.
Qualifications
  • Education: Bachelor's degree in Business, Marketing, or a related discipline.
  • Experience: A minimum of 3+ years in sales, account management, or a related field, ideally within the health insurance sector.
  • Skills:
    • Exceptional interpersonal and communication abilities.
    • Demonstrated capacity to manage multiple accounts concurrently.
    • Strong negotiation and problem-solving skills.
    • Proficiency in CRM software and Microsoft Office Suite.
  • Attributes:
    • Client-focused mindset with a commitment to relationship building.
    • Results-oriented with a proven history of meeting sales goals.
    • Able to work independently as well as collaboratively.
    • High level of organization and meticulous attention to detail.
Benefits
  • Competitive salary and commission structure
  • Health, dental, and vision insurance
  • Retirement plan with company match
  • Opportunities for professional development
  • Flexible working hours and remote work options