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Client Success Manager

2 months ago

Fort Lauderdale, Florida, United States FirstEnroll, LLC Full time
Job Overview

Salary: $60-85k + bonus

Position: Account Manager
Department: Agent Services
Reports To: VP, Agent Services

Position Summary

The Account Manager role is pivotal in fostering and sustaining enduring relationships with clients. Acting as the primary liaison between clients and FirstEnroll, LLC, this position is essential for ensuring client satisfaction and loyalty while propelling sales growth. A comprehensive understanding of the company's offerings and the ability to meet and surpass sales objectives are critical for success in this role.

Key Responsibilities
  • Client Relationship Management: Cultivate and sustain robust, long-term relationships with clients, discerning their needs and delivering tailored solutions.
  • Sales Expansion: Discover new sales avenues within existing accounts and actively seek potential new clients. Consistently meet or exceed sales goals and targets.
  • Client Support: Serve as the primary contact for clients, addressing inquiries and providing prompt resolutions to any challenges.
  • Industry Knowledge: Maintain an in-depth understanding of FirstEnroll, LLC's services, remaining informed about any updates or new offerings.
  • Strategic Development: Formulate and execute strategic sales plans to achieve organizational objectives.
  • Performance Reporting: Generate regular reports on account status, sales performance, and market dynamics to guide strategic decision-making.
  • Collaborative Efforts: Partner closely with internal teams, including marketing and customer service, to ensure a unified approach to client management.
Qualifications
  • Education: Bachelor's degree in Business, Marketing, or a related discipline.
  • Experience: A minimum of 3+ years in sales, account management, or a similar field, ideally within the health insurance sector.
  • Skills:
    • Exceptional interpersonal and communication abilities.
    • Demonstrated capacity to manage multiple accounts concurrently.
    • Strong negotiation and problem-solving skills.
    • Proficiency in CRM software and Microsoft Office Suite.
  • Attributes:
    • Client-focused approach with a commitment to relationship building.
    • Results-oriented with a proven history of achieving sales targets.
    • Able to work independently as well as collaboratively within a team.
    • High level of organization and meticulous attention to detail.
Benefits
  • Competitive salary and commission structure
  • Health, dental, and vision insurance
  • Retirement plan with company match
  • Opportunities for professional development
  • Flexible working hours and remote work options