Client Success Partner

1 week ago

Fort Myers, Florida, United States Gartner Full time
Client Success Associate

Gartner is seeking a highly motivated and customer-focused Client Success Associate to play a critical role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.

About the Role:
  • Build and manage relationships with existing clients, including senior C-level executives and junior professionals across various business functions and companies.
  • Regularly meet and engage with clients to understand their business priorities and recommend programs of action that drive high value, client retention, and client return on investment.
  • Onboard new clients, introducing them to our purchased Gartner services and capabilities.
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.
Key Responsibilities:
  • Develop and execute client success plans to drive business growth and retention.
  • Provide exceptional customer service and support to ensure client satisfaction.
  • Identify and capitalize on opportunities to upsell and cross-sell Gartner services.
  • Work closely with cross-functional teams to deliver value-added solutions to clients.
Requirements:
  • 2+ years of relevant professional and/or internship experience.
  • Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
  • Bachelor's degree preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Generous paid time off policy.
  • Charity match program.
  • Medical, dental, and vision plans.
  • Parental leave.
  • Employee Assistance Program (EAP).
  • 401K matching.
  • Collaborative, team-oriented culture that embraces diversity.
  • Professional development and unlimited growth opportunities.

Gartner is a global research and advisory company that helps business leaders make informed decisions. Our mission is to guide the leaders who shape the world. We are committed to being an Equal Opportunity Employer and offer opportunities to all job seekers, including job seekers with disabilities.

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