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Junior Client Success Coordinator

2 months ago

Fort Lauderdale, Florida, United States Infinity Managment Group Full time
Position Overview

The Junior Client Success Coordinator plays a vital role in managing the daily interactions and communications with existing clients as well as prospective customer leads. This position is integral to the Client Services division, requiring a comprehensive understanding of consumer engagement strategies and practices. The Coordinator will report directly to the Director of Client Relations and must exhibit a high level of motivation and professionalism to excel within our organization. As the Junior Client Success Coordinator demonstrates consistent proficiency, discussions regarding advancement into leadership roles will be initiated with the Director of Client Relations.

Key Responsibilities:

  • Meticulously track, organize, and document all communications with current clients and potential leads, ensuring that all departments remain informed and aligned.
  • Maintain regular contact with existing clients and prospective leads to fulfill the membership criteria of the organization.
  • Investigate and resolve client inquiries by collaborating with other Client Success Representatives who have successfully navigated similar challenges.
  • Participate in ongoing training sessions and workshops offered by the organization to enhance professional development.
  • Foster strong relationships with clients to guarantee their satisfaction with the company's offerings.

Preferred Qualifications:

  • A Bachelor's Degree is preferred; however, 1-3 years of experience in customer service may be considered as a substitute.
  • Exceptional communication skills (both written and verbal), along with strong interpersonal, problem-solving, and customer service abilities are essential.
  • Availability to work a full-time schedule is required for this role.
  • Proven track record of consistently meeting and exceeding objectives, demonstrating a strong customer-focused approach.

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