![Buxton Company](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
1 month ago
Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer Success Specialist confers with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is to offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific product features, and identify the cause of any bugs or problems. Customer Success Specialists make a real impact in the world of customer support. At Buxton, we offer an opportunity to join both the passion for helping clients succeed, with a dynamic role that combines technical expertise, problem-solving, and relationship-building. Where you’ll work This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and the Customer Success team is on-site 3 days a week. During the onboarding period, there is an expectation for the newly hired individual to be on-site 5 days a week for training. What you'll do The Customer Success Specialist is the expert on Buxton's SCOUT platform, guiding new customers through its intricacies and ensuring they start their journey with Buxton on a clearly defined path to success. Managing a flurry of chat conversations and inbound/outbound calls is the CSSs specialty. They excel in identifying customer needs, clarifying information, researching issues, and delivering solutions promptly and accurately. We don't just meet customer expectations; we exceed them. Building long-lasting relationships and engaging customers by providing that extra touch of care is at the heart of what we do. A CSS has impeccable attention to detail. Keeping comprehensive records of all interactions in our call center database is key to providing consistent and outstanding service. The tech world never stands still, and neither do we. The CSS team is responsible for ongoing customer training as new versions of the tools in our Platform hit the scene, and you'll help keep our Knowledge Base up to date. Basic qualifications Bachelor’s degree in business, sales, economics, real estate, statistics, math, or a similar field. Work experience can be considered in lieu of a degree. Experience using Microsoft Suite products, especially Excel. Preferred qualifications 1+ year of customer support experience Familiarity with mapping software 2+ years of helpdesk experience Salesforce experience Performance standards Performs at high capacity when faced with a challenge and thrives on critical thinking Solutions-focused to even the trickiest of problems Excellent written and verbal communication skills Ability to adapt to meet the diverse needs of our clients Benefits & Perks at Buxton Buxton has been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset. Benefits effective the first day of the month following hire date Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire. Free Virtual Medical Visits for employees and dependents enrolled in a medical plan. Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution . 100% vested in only 3 years Generous Paid Time Off 9 paid holidays Employee Assistance Program Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States. Compensation The Targeted Base Salary Range for candidates located in the U.S. is $50,000 to $55,000. At Buxton, we strive to hire and nurture amazing talent across the United States. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, including eligibility to participate in a bonus plan . Internal applicants should apply via Buxton’s applicant tracking system (Workable). About Buxton Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. Our commitment to diversity At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive. EEO statement Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr
-
Customer Success Manager- SMB
1 month ago
Fort Washington, United States Customer Labs Full timeDescription Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...
-
Customer Success Manager- Government Solutions
1 month ago
Fort Washington, United States Customer Labs Full timeDescription Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...
-
Customer Success Representative
1 month ago
Fort Worth, United States HAI, inc Full timeJob DescriptionJob DescriptionThe Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Customer Success Representative, you must be proficient...
-
Customer Success Manager
2 months ago
Fort Worth, United States Buxton Company Full timeJob Summary We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton. The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum...
-
Senior Customer Success Manager
4 weeks ago
Fort Worth, United States TimelyCare Full timeThe Role TimelyCare is seeking a Senior Customer Success Manager to oversee the health of key accounts through strong relationship management of our customers. This role is responsible for creating and managing relationships for large, complex telemedicine programs with minimal oversight; and managing internal resources across programs. The Senior Customer...
-
Lead Customer Success Strategist
1 week ago
Fort Worth, Texas, United States TimelyCare Full timeThe RoleTimelyCare is on the lookout for a Senior Customer Success Manager to ensure the well-being of key accounts through effective relationship management with our clients.This position entails establishing and nurturing relationships for extensive, intricate telemedicine initiatives with minimal supervision, while also coordinating internal resources...
-
Customer Service Specialist
4 weeks ago
Fort Worth, United States OneMain Financial Full timeCustomer Service Specialist (Intermediate) As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using...
-
Customer Success Manager
2 months ago
Fort Worth, United States Rsgroup Full timeCustomer Success Manager - Procurement Solutions Location: Fort Worth, TX, US, 76118 Work Location: About the role We are seeking a proactive and customer-centric Customer Success Manager specializing in Procurement Solutions. This role is crucial for ensuring the successful onboarding and ongoing support of our eProcurement customers in the United States &...
-
Customer Service Specialist
4 weeks ago
Fort Worth, United States OneMain Financial Full timeCustomer Service Specialist (Intermediate) As a Customer Service Specialist, you will become an integral part of our quality-driven team. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using...
-
Customer Success Manager
2 months ago
Fort Worth, United States RS Americas Full timeWe are RS Group. RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first...
-
Customer Experience Specialist
3 months ago
Fort Worth, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Success Manager
2 weeks ago
Fort Worth, United States Rsgroup Full timeWe are RS Group. RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first...
-
Customer Success Representative
12 hours ago
Fort Worth, Texas, United States Deluxe Full timeAbout the Role:The Sales Support Specialist is a crucial position within our Fitech by Deluxe division, responsible for supporting and maintaining existing business customers.Key Responsibilities: Identify and create strategies to retain current merchants and foster long-term relationships. Address escalations and resolve issues promptly to ensure customer...
-
Customer Success Specialist
4 weeks ago
Fort Washington, United States Lifesup Full timeJoin our Business team to conceptualise solutions and bring AI to our business partners. You will take ownership of key business accounts and ensure the satisfaction and success of our customers. You will collaborate closely with our Sales and Technology teams on product development to deliver remarkable solutions and never-seen-before results. What drives...
-
Customer Specialist
3 months ago
Fort Worth, United States Ascena Retail Group Full timeAbout us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...
-
Customer Success Analyst
2 months ago
Fort Worth, United States Judge Consulting Group Full timeResponsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...
-
Customer Success Analyst
2 months ago
Fort Worth, United States Judge Consulting Group Full timeResponsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...
-
Customer Support Specialist
4 days ago
Fort Worth, Texas, United States Fun Town RV Full timeFun Town RV - Customer Support SpecialistFun Town RV, recognized as Texas's leading RV retailer, is actively seeking Customer Support Specialists to enhance our vibrant workforce. If you are enthusiastic about providing exceptional customer service and have a knack for sales, we encourage you to explore this opportunity.Position: Customer Support...
-
Customer Relations Support Photo
3 months ago
Fort Worth, United States Customer Engineering Services (CES) -cesservice Full timeJob DescriptionJob DescriptionJoin Our Team Today! All new hires to CES are eligible for a $1000 sign-on bonusLooking to kickstart a career in technical services?Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job?CES is looking for the...
-
Customer Support Specialist
1 week ago
Fort Worth, Texas, United States Express Employment Full timeJob OverviewPosition: Customer Support SpecialistSalary: $17/hrLocation: Fort Worth, TXExpress Employment is collaborating with a dynamic marketing and printing organization seeking to enhance their workforce with a Customer Support Specialist.Key Responsibilities:Manage a high volume of incoming calls and email communications.Provide prompt responses to a...