Resident Services Coordinator

3 weeks ago

Cambridge, United States Paths Management Services, LLC Full time
Job DescriptionJob Description

Resident Services Coordinator

Paths is a full-scale, vertically integrated affordable housing developer, builder, and operator. Since 2004, the Paths team has created and preserved high-quality, affordable housing across the U.S. that enhances communities and helps residents build better lives. With over 13,000 units across 13 states under management and more than 500 employees, Paths manages a suite of capabilities spanning the entire property life cycle, including development, construction, property management, maintenance, and security.

Summary/Objective:

Plan, implement, evaluate, and adapt property services, programs, and activities associated with the Resident Services Department to enhance residents' quality of life and achieve community goals. This role reports to the Regional Property Manager.

Classification: Non-Exempt;(overtime eligible)

Essential functions/Responsibilities: duties include but are not limited to the following:

  • Assess resident needs and opportunities through various data collection methods, including interviews and surveys.
  • Develop a Property Services Plan that identifies goals for residents based on resident assessments and work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
  • Market, organize, and conduct various resident programs, activities, and services based on the Property Services Plan. Implement and evaluate the Resident Services Plan and adjust programs and services based on feedback to meet stated goals.
  • Research and develop a directory of high-quality, dependable, and affordable service providers and resident resources for commonly needed services that enrich and complement the service opportunities available to the community's residents.
  • Develop and maintain relationships with social service agencies and local government agencies.
  • Manage on-site partnerships with third-party service providers and review and assist with outcome tracking where necessary.
  • Track and evaluate resident programs and services weekly, including the number of residents participating in each program or service and other agreed-upon metrics, and develop an annual report analyzing resident outcomes.
  • Ensure that the resident services being provided at the community comply with and are within the spirit of those services specifically notated in the state tax credit viability and commitment agreement.
  • Provide general case management, intake, and referral services to all residents. Resolve and manage resident needs, including the coordination of external services.
  • Assist in the search and application for grants that may enhance the Resident Services program and serve the specific needs of residents while enhancing the choices available to them.
  • Educate management associates on issues related to aging in place, resident rights, service coordination, and the special needs of persons with disabilities as appropriate.
  • Consistently and genuinely demonstrate the principles of Service, Teamwork, Action, Reputation, and Success in all activities and interactions.
  • Maintain strict adherence to the federal Fair Housing Act which prohibits “any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, national origin or intention to make such preference, limitation or discrimination.”
  • Develop and maintain a monthly newsletter and activities calendar.
  • Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
  • Ability to access all areas of the community.
  • Other duties as assigned.

Requirements:

  • Minimum one (1) year of experience working with special needs populations such as seniors, persons with disabilities, and low-income populations.
  • Bachelor's degree in human services or the equivalent education required.
  • Ability to work with a culturally diverse population.
  • Ability to conduct compelling interviews maintain confidentially.
  • Possess outstanding communication and interpersonal skills and a service-driven personality.
  • Ability to work independently with minimal oversight.
  • Proficient knowledge of Microsoft office suite
  • Proficient in English and Spanish
  • Possess and maintain a valid in-state driver’s license.

Benefits:

  • Medical Insurance: 100% of medical benefits paid for employees only
  • Voluntary dental and vision plan options
  • 401(K) available plus company match
  • Paid Time Off
  • 12 Paid Company Holidays
  • Commuter Benefits
  • Voluntary short-term disability, long-term disability, life insurance, dependent coverage
  • Voluntary accident insurance, critical Illness insurance, and hospital indemnity Insurance
  • Employee Referral Program
  • Employee Assistance Program (EAP)
Company DescriptionPaths is a full-scale, vertically integrated affordable housing developer, builder, and operator. Since 2004, the Paths team created and preserved high-quality affordable housing across the U.S. that enhances communities and helps residents build better lives. With over 12,000 units across 10 states under management and more than 400 employees, Paths manages a suite of capabilities spanning the entire property life-cycle, including: development, construction, property management, maintenance, and security.Company DescriptionPaths is a full-scale, vertically integrated affordable housing developer, builder, and operator. Since 2004, the Paths team created and preserved high-quality affordable housing across the U.S. that enhances communities and helps residents build better lives. With over 12,000 units across 10 states under management and more than 400 employees, Paths manages a suite of capabilities spanning the entire property life-cycle, including: development, construction, property management, maintenance, and security.

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