Help Desk Analyst

2 months ago


Atlanta, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team in Atlanta, Georgia. You will primarily be tasked with Windows desktop and line of business application support for our clients. Additionally, you will handle Microsoft Office application configuration, particularly for Office 365 including Outlook and OneDrive.

Responsibilities:
• Assisting clients with the setup of local printers and connections to network printers
• Providing comprehensive support for Microsoft Office applications, focusing on Office 365, Outlook, and OneDrive
• Handling the installation and configuration of EDR (antimalware) software
• Conducting daily support for Windows desktop users
• Implementing day to day line of business application support for our clients
• Facilitating the joining of computers to both Azure AD and Active Directory
• Managing the installation and configuration of Cisco AnyConnect VPN software
• Creating necessary client-specific documentation and guides.• Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
• Profound knowledge and hands-on experience with Active Directory
• Demonstrated ability to work with Intune for device management
• Possession of CompTIA A+ certification, indicating broad technology and cybersecurity knowledge
• Experience with Azure Active Directory, including its implementation and management
• Strong troubleshooting skills and the ability to resolve hardware and software issues
• Excellent communication skills to effectively interact with a diverse team
• Ability to manage time effectively, prioritizing tasks to meet deadlines
• Demonstrable commitment to providing excellent customer service
• Willingness to stay updated with the latest technologies and industry trends.
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