Help Desk Analyst

4 days ago


Atlanta, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Help Desk Analyst in Atlanta, Georgia. This role will primarily involve handling overflow ticket work related to a 365 project migration. The Help Desk Analyst will be a crucial part of our team, providing technical support and ensuring the smooth operation of our systems.

Responsibilities:
• Address and resolve overflow tickets stemming from the 365 project migration
• Utilize Microsoft, Active Directory, and other platforms to troubleshoot issues
• Assist in the configuration, management, and deployment of software and hardware
• Provide support for Android and Apple devices, as well as Mac computers
• Leverage knowledge of Cisco and Citrix Technologies to enhance system functionality
• Maintain accurate and up-to-date records of all ticket work and resolutions
• Monitor system performance and take corrective action as needed
• Coordinate with team members to ensure efficient and effective issue resolution
• Continuously update technical knowledge and skills
• Ensure customer satisfaction through prompt and detail oriented service.• Proficiency in Android Development, with the ability to debug and enhance existing applications.
• Comprehensive knowledge of Cisco Technologies, including network setup, troubleshooting, and maintenance.
• Familiarity with Citrix Technologies, including the deployment and management of virtualized applications and desktops.
• Experience in working with Mac Computers, including troubleshooting and maintaining hardware and software.
• Expertise in Microsoft software, including Office Suite and other productivity tools.
• Proficiency in Active Directory, including user and group management, and policy configuration.
• Experience with Apple Devices, including troubleshooting, maintenance, and user support.
• Strong understanding of Computer Hardware, able to diagnose and fix common issues.
• Knowledge of Configuration Management, including the implementation and maintenance of IT service processes.
• Experience with Deployments, including planning, executing, and managing software and hardware installations.
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