Help Desk Specialist

4 days ago


Atlanta, United States Insight Global Full time

Must Haves:

  • 1-3+ years Help Desk/Call Center experience
  • Customer service experience
  • Strong verbal/written communication skills
  • Working knowledge of Microsoft Office
  • Ability to work independently with minimal supervision
  • Associates/Bachelor’s Degree preferred
  • Hospitality/restaurant experience Preferred


Day to day:

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported.


Typical duties include: (Tier 1)

Taking initial telephone or e-mail inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less. Recognizing and escalating more difficult problems to Tier 2 support. Logging call activity.

Information on Shifts:

  • Local is a Must – this is an In- Person Role – south ATL / Hapeville Area
  • Monday-Saturday Work Week with an Off day between (Tuesday, Wednesday, or Thursday)
  • Different Shifts Available- Must be Flexible to work either of the below shifts until the position is offer/accepted and Permanent shift is given
  • Saturday is the only day they are able to work remotely.
  • Training shift M-F 8-5 for 4 weeks and then candidates work assigned schedule
  • After a probation period, you will only be required to go on-site 2 days a week and the rest will be remote


Pay Rate will be $18-$19/hr



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