Help Desk Associate
4 weeks ago
We are seeking a highly skilled Customer Support Representative to join our team at Perfect Search. This role offers a unique opportunity to work in a fast-paced, dynamic environment and provide exceptional customer service and technical support to our internal customers, website subscribers, state employees, and elected officials.
The successful candidate will possess excellent communication and problem-solving skills, with a strong ability to troubleshoot and resolve technical issues. They should also be able to effectively escalate complex problems to the next support level and maintain accurate records of all interactions.
Duties and Responsibilities:
- Provide technical support to customers via phone and email
- Maintain accurate records of all interactions and track problems through our FootPrints tracking system
- Escalate complex problems to the next support level in a timely fashion and communicate estimated resolution status to customers
- Follow customer support center procedures and suggest updates for improvement to ensure consistent and reliable customer service
Requirements:
- 2+ years experience in a customer service/technical support/Help Desk environment
- Thorough PC/Windows skills (Win7, Win10, Win11)
- Excellent Microsoft Office product knowledge (2010 and up)
- CompTIA A+ Certification preferred
Estimated Salary: $48,000 - $58,000 per year based on location and experience
],-
Help Desk Associate
3 weeks ago
Atlanta, Georgia, United States Happy Faces Family of Companies Full timeJob OverviewThe Help Desk Associate is a crucial role in our Call Center environment where you will respond to customer inquiries and resolve issues efficiently. As a key member of our team, you will provide exceptional service, ensuring customer satisfaction and loyalty.ResponsibilitiesRespond to customer telephone calls regarding account maintenance and...
-
Help Desk Associate
4 days ago
Atlanta, Georgia, United States Happy Faces Family of Companies Full timeJob Description:The Help Desk Associate will work under supervision in a Call Center environment to respond to customer telephone calls concerning account maintenance, State Tax refund inquiries, and password resets. The position also handles inquiries about general customer service issues.Key Responsibilities:Respond to customer calls in a professional and...
-
Help Desk Specialist
4 days ago
Atlanta, Georgia, United States State of Georgia Full time**Job Summary:**The State of Georgia is seeking a highly skilled Help Desk Specialist to join our IT team. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and resolving issues in a timely and professional manner.Key Responsibilities:Monitor telephone system and respond to calls from APS usersLog all...
-
IT Help Desk Professional
4 days ago
Atlanta, Georgia, United States The Intersect Group Full timeAbout The RoleWe are looking for an experienced IT Help Desk Professional to join our team at The Intersect Group.About The Job:As a member of our team, you will be responsible for providing technical support to our clients.You will work closely with the team to ensure that all client issues are resolved efficiently.Key Skills:CompTIA A+ Certification is...
-
Help Desk Professional
3 weeks ago
Atlanta, Georgia, United States Staffing Agency Full timeHelp Desk Professional Job OpportunityWe are seeking a highly skilled Help Desk Professional to join our team and provide exceptional support to our clients.Job Summary:The Help Desk Professional will be responsible for handling customer inquiries and resolving technical issues related to our products and services.Key Responsibilities:Handle customer...
-
Help Desk Expert
3 weeks ago
Atlanta, Georgia, United States Atlanta Fine Homes Sotheby's International Realty Full timeWe are seeking a Help Desk Expert to join our IT department at Atlanta Fine Homes Sotheby's International Realty. The Help Desk Expert will provide technical support to our Real Estate Agents and IT department members. This role requires excellent problem-solving skills and the ability to work efficiently in a fast-paced environment.The estimated salary for...
-
Help Desk Analyst
4 weeks ago
Atlanta, Georgia, United States Disability Solutions Full timeJob OverviewWe are seeking a skilled Help Desk Analyst to support our IT service activities. The ideal candidate will have experience in troubleshooting hardware and software issues, managing service requests, and providing excellent customer service.
-
IT Help Desk Professional
6 days ago
Atlanta, Georgia, United States Perfect Search Full timeJob Title: Technical Service SpecialistWe are seeking a highly skilled and motivated IT Help Desk Professional to join our team. As a key member of our support team, you will be responsible for providing technical support to our internal customers, website subscribers, state employees, and elected officials. The ideal candidate will have a strong background...
-
Help Desk Technical Support Specialist
2 days ago
Atlanta, Georgia, United States Cortavo, Inc. Full timeAbout the JobCortavo, Inc. is seeking a skilled Help Desk Technical Support Specialist to join our team. This role is ideal for an individual with excellent communication skills and a passion for providing top-notch technical support.Job SummaryWe are looking for a highly capable Help Desk Technical Support Specialist who will be responsible for providing...
-
Help Desk Technician
4 weeks ago
Atlanta, Georgia, United States Insight Global Full timeAs a Help Desk Technician at Insight Global, you will be responsible for providing superior customer service at every level from staff to senior/executive management.The ideal candidate will have 2+ years of experience in an Information Technology service role, with active directory experience and understanding of Windows 10. High school diploma or...
-
Help Desk Specialist
4 days ago
Atlanta, Georgia, United States Crescens Full time**About the Role:**We are seeking a highly skilled **Service Desk Analyst** to join our team at Crescens. As a key member of our IT team, you will be responsible for providing top-notch support to our clients.**Key Responsibilities Include:**Providing technical support via phone, email, or chatLogging and tracking incidents and requestsCollaborating with...
-
Front Desk Associate
4 weeks ago
Atlanta, Georgia, United States Crestview Management, LLC Full timeCrestview Management, LLC: Front Desk Associate OpportunitySalary: $45,000 - $60,000 per yearAbout the Job:We are seeking a highly skilled and experienced Front Desk Associate to join our team at Crestview Management, LLC. As a key member of our front desk operations, you will be responsible for ensuring seamless guest experiences through efficient check-in...
-
Help Desk Professional
1 day ago
Atlanta, Georgia, United States Converge Technology Solutions Full timeJob OverviewThis Help Desk Professional position at Converge Technology Solutions requires a highly motivated individual who can provide top-notch customer service and technical support to our clients. Key Job DutiesMaintain effective communication with the team and meet productivity targets.Handle incoming customer inquiries via phone, email, and trouble...
-
Help Desk Technician
6 days ago
Atlanta, Georgia, United States Ditto Job Board Full timeAbout Ditto: Ditto is a trailblazing company committed to revolutionizing edge device development. By removing the obstacles associated with creating exceptional applications, we empower organizations to synchronize data in real-time, even in areas with limited or no internet connectivity. Our peer-to-peer technology has earned the trust of leading clients...
-
Technical Help Desk Professional
4 days ago
Atlanta, Georgia, United States The Davis Companies Full timeWe are looking for a Technical Help Desk Professional to join our team at The Davis Companies. As a member of our team, you will have the opportunity to work in a dynamic environment and help resolve technical issues.Main Duties:Performs software troubleshooting on customers' computers related to hardware issues.Troubleshoots highly complex technical...
-
IT Help Desk Professional
4 days ago
Atlanta, Georgia, United States MSCCN Full timeRole DescriptionThe Help Desk Specialist role involves working closely with end-users to diagnose and resolve computer-related issues. This includes analyzing error messages, identifying root causes, and implementing solutions using technical expertise and resources available within the organization.Responsibilities:Resolve technical issues via phone, email,...
-
Front Desk Associate
3 weeks ago
Atlanta, Georgia, United States Swipe Say Easy Full timeJob OverviewWe are seeking a highly organized and professional Front Desk Associate to join our team at Swipe Say Easy in Atlanta, GA. The ideal candidate will have excellent communication skills and the ability to multitask.Key ResponsibilitiesGreet visitors, clients, and employees in a friendly and professional manner.Answer phone calls, emails, and...
-
Help Desk Technology Expert
4 days ago
Atlanta, Georgia, United States Baker Donelson Full timeThe Ideal CandidateWe are seeking an experienced Help Desk Support Specialist to join our team at Baker Donelson. The ideal candidate will have a strong background in technical support, excellent communication skills, and experience working in a fast-paced environment.Key Responsibilities- Provide timely and effective technical support to users- Troubleshoot...
-
Front Desk Associate
3 weeks ago
Atlanta, Georgia, United States StepStone Hospitality Inc. Full timeJob Title: Friendly Full-Time PBX/Phone ReceptionistEarn an estimated $45,000 per year as a customer-focused Front Desk Associate at StepStone Hospitality Inc.About the Role:We are seeking a highly motivated and friendly individual to join our team as a Hotel Receptionist - Guest Services. As a key member of our front desk team, you will be responsible for...
-
Technical Help Desk Expert
3 weeks ago
Atlanta, Georgia, United States Ditto Job Board Full timeJob OverviewWe are seeking a highly skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing top-notch IT support to our customers, handling Tier 1 and Tier 2 requests related to software, hardware, and networking.