Help Desk Professional

2 weeks ago


Atlanta, Georgia, United States Ideaboxpro Full time
Create Meaningful Connections with Customers

Ideaboxpro is committed to delivering exceptional consulting services, and we're seeking a motivated Customer Service Assistant to join our dynamic team. As a key member of our team, you will play a crucial part in creating a positive experience for our customers by assisting them with inquiries, resolving issues, and providing valuable information about our products and services.

About Us:
At Ideaboxpro, we believe that excellent service starts with understanding our customers' needs and exceeding their expectations. Our commitment to excellence is reflected in every project and interaction we undertake.

Responsibilities:
  • Engage with customers to understand their needs and resolve any issues they may be experiencing.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Respond to customer inquiries in a timely and professional manner.
  • Work collaboratively with other departments to ensure seamless delivery of services.

Requirements:
  • A high school diploma or equivalent; additional education in customer service or related field is a plus.
  • Proven experience in a customer service role or similar position.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work effectively in a team and independently.
  • Proficiency in using customer service software and Microsoft Office Suite.

Benefits:
  • A competitive salary of $720 to $950 per week.
  • Comprehensive health and wellness benefits.
  • Paid time off and holiday pay.
  • Opportunity for professional growth and development.
  • Supportive and collaborative work environment.

Work Arrangement:
  • Work Type: In-person (strictly on-site).
  • Hours: Minimum 40 hours per week.

Location:
  • Atlanta, GA.


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