Customer Service Specialist

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Mystic Lake Casino Hotel Full time
Join Our Team:

Become a vital part of our esteemed casino resort and entertainment venue as a Customer Service Specialist. In this role, you will serve as the primary voice of our organization, assisting guests with inquiries and reservation needs.

If you thrive in a dynamic environment and can keep pace with a fast-moving atmosphere, we want to hear from you Enjoy competitive weekly compensation, a 401k match from day one, and numerous opportunities for career advancement.

Position Overview:
Deliver an exceptional guest experience by managing incoming and outgoing calls, addressing inquiries related to our loyalty program, and confirming hotel reservations. You will provide top-notch service while employing effective sales techniques to promote our hotel and casino offerings in a bustling, high-volume setting.

Our schedule is designed to work from 3:30 PM to 2 AM with three weekdays off, ensuring a balanced work-life experience.

Why Choose Us:

  • Be part of a supportive and positive team environment where every day feels rewarding.
  • Enhance your earnings through incentives tied to reservation upgrades, allowing you to control your success.
  • Enjoy the flexibility of a potential 4-day work week and remote work options.

With a diverse range of inquiries and calls, you will gain comprehensive knowledge of our operations.

Preferred Qualifications:

  • At least six months of experience in reservations, guest services, customer support, or full-service hospitality.
  • Ability to communicate clearly in English; bilingual in Spanish is a plus but not mandatory.
  • Proficient in using word processing, database management, and email software.
  • Comfortable with technology and computer systems.

Benefits and Perks:
We offer competitive weekly pay, comprehensive benefits, and opportunities for growth within the SMSC Gaming Enterprise. Eligible team members can access a robust benefits package that includes medical, dental, life, and disability insurance, along with on-site medical facilities and a 401(k) retirement plan. Enjoy paid time off, wellness initiatives, and additional perks such as discounts on childcare, transportation, fitness memberships, and tuition reimbursement.

About Us:
Mystic Lake Casino Hotel and Little Six Casino are operated by the Shakopee Mdewakanton Sioux Community (SMSC). Our diverse range of enterprises contributes significantly to the local economy. SMSC is committed to philanthropy, having donated substantial amounts to various organizations and causes, and continues to support regional infrastructure and services.

We are dedicated to creating memorable experiences for our guests and fostering meaningful connections. We value diverse perspectives and encourage innovation. Join our vibrant team that appreciates your skills and supports your professional growth.



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