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Customer Service Specialist
2 months ago
As a Sales Associate at Lands' End, you will be a key member of our team, representing our brand to customers by providing exceptional service in a professional, courteous, and helpful manner. This role enhances the customer experience and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also ensure that both store and visual brand standards are being met.
- Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
- Provide the highest degree of customer service; including courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
- Maintain knowledge of Lands' End website navigation and leverage this option for customer solutions when the product is not available in the store.
- Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance with authorized procedures.
- Maintain knowledge of Lands' End products and services, along with current fashion trends to enhance the level of customer service and generate sales.
- Perform markdown and other promotional activities as needed.
- Responsible for stock replenishment and adhering to visual brand standards.
- Excellent selling skills.
- Ability to communicate effectively with customers and fellow employees.
- Ability to receive feedback and take action when appropriate.
- Ability to follow written and verbal instruction and meet deadlines on projects/tasks.
- Flexible and adaptable to change.
- Knowledge of Lands' End merchandise is strongly preferred.
- Previous experience in retail is strongly preferred.
- Availability and flexibility to work varied hours to support the needs of the business.
- Ability to stand for long periods of time.
- Ability to lift boxes up to 40 pounds.
