Front Office Coordinator
1 week ago
The Front Office Associate plays a vital role in ensuring the smooth operation of our medical office. As a key member of our team, you will be responsible for scheduling appointments, managing patient information, and providing exceptional customer service.
Key Responsibilities- Schedule patient appointments for examinations and treatments, ensuring accurate entry of patient information into our electronic database.
- Answer phone calls and receive faxes, responding to scheduling inquiries and requests from referring physician offices and patients.
- Interface and build relationships with referring office staff, ensuring seamless communication and coordination.
- Enter patient information into our database, preparing electronic medical records (EMRs) to ensure accurate treatment.
- Send patient insurance information to verifiers for pre-certification, ensuring timely and accurate processing.
- Obtain and organize all pertinent paperwork for exams and treatments, including prescriptions and authorizations.
- Confirm appointments by phone for the next day's schedule, ensuring patients are aware of their scheduled appointments.
- Greets patients as they arrive for their exams and treatments, obtaining necessary on-site paperwork, such as insurance cards and consent forms.
- High School Diploma or equivalent experience required.
- CPR Certification required.
- Valid state driver's license, as applicable.
- Previous experience in an office setting.
- Ability to work at multiple locations.
- Strong customer service skills.
- Organizational and multi-tasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required.
Standard office environment. May be exposed to communicable disease when interacting with patients.
More than 50% of the time:
- Sit, stand, and walk.
- Repetitive movement of hands, arms, and legs.
- See, speak, and hear to communicate with patients.
Less than 50% of the time:
- Stoop, kneel, or crawl.
- Climb and balance.
- Carry and lift 10-20 pounds.
Akumin Operating Corp. and its divisions are an equal opportunity employer and believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
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