Front Office Coordinator

4 days ago


Springfield, Massachusetts, United States Akumin Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Associate to join our team at Akumin. As a key member of our front office staff, you will be responsible for scheduling appointments, managing patient information, and providing exceptional customer service.

Key Responsibilities
  • Schedule patient appointments for examinations and treatments, ensuring accurate entry of patient information into our electronic database.
  • Answer phone calls and receive faxes, responding to patient inquiries and scheduling appointments as needed.
  • Prepare and maintain patient records, including demographic information and medical history.
  • Verify patient insurance information and pre-certify exams as required.
  • Coordinate with referring physician offices and patients to schedule appointments and obtain necessary paperwork.
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
Requirements
  • High School Diploma or equivalent required.
  • CPR Certification required.
  • Valid state driver's license, as applicable.
  • Previous experience in an office setting preferred.
  • Ability to work at multiple locations and travel locally as needed.
  • Strong customer service and organizational skills.
  • Basic knowledge of computer applications and programs.
Working Conditions

This is a standard office environment with occasional exposure to communicable disease when interacting with patients. The successful candidate will be required to sit, stand, and walk for extended periods, as well as perform repetitive movements of hands, arms, and legs.



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