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Front Office Coordinator

2 months ago

Springfield, Massachusetts, United States Akumin Full time
Job Summary

Akumin Operating Corp. is seeking a highly organized and detail-oriented Front Office Associate to join our team. As a Front Office Associate, you will be responsible for scheduling appointments, managing patient information, and providing exceptional customer service.

Key Responsibilities
  • Scheduling and Coordination: Schedule patient appointments for examinations and treatments, ensuring accurate entry of patient information into our electronic database.
  • Communication and Customer Service: Answer phone calls, respond to scheduling inquiries, and build relationships with referring physician offices and patients.
  • Administrative Tasks: Prepare and maintain patient records, send insurance information for pre-certification, and obtain necessary paperwork for exams and treatments.
  • Operational Support: Assist with daily scheduling, confirm appointments, and ensure a smooth workflow.
Requirements
  • Education: High School Diploma or equivalent experience required.
  • Certifications: CPR Certification required.
  • Skills: Strong customer service skills, organizational and multi-tasking skills, basic knowledge of computer applications, and ability to work in a fast-paced environment.
Work Environment

Akumin Operating Corp. is an equal opportunity employer and offers a standard office environment. The successful candidate will be required to work in a dynamic and fast-paced setting, interacting with patients and staff.