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Front Office Representative

2 months ago

West Springfield, Massachusetts, United States Beltone New England Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Associate. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing daily operations, and supporting our clinical staff.

Key Responsibilities
  • Provide top-notch customer service to patients and families, ensuring a positive and welcoming experience.
  • Manage incoming and outgoing calls, emails, and correspondence in a timely and efficient manner.
  • Assist with patient scheduling, insurance verification, and inventory management.
  • Perform various administrative tasks, including filing, data entry, and record-keeping.
  • Collaborate with clinical staff to ensure seamless communication and coordination of patient care.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic computer skills, including proficiency in Microsoft Office and electronic medical records systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • Competitive hourly rate of $18 per hour.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) with a 4% match, and paid time off.
  • A supportive and dynamic work environment, with opportunities for professional growth and development.