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Front Office Coordinator

2 months ago

Springfield, Massachusetts, United States Akumin Full time
Job Summary

Akumin is seeking a highly organized and detail-oriented Front Office Associate to join our team. As a Front Office Associate, you will be responsible for scheduling appointments, managing patient information, and providing exceptional customer service.

Key Responsibilities
  • Scheduling and Coordination: Schedule patient appointments for examinations and treatments, ensuring accurate entry of patient information into our electronic database.
  • Communication and Customer Service: Answer phone calls and respond to scheduling inquiries from referring physician offices and patients, building relationships with referring office staff.
  • Administrative Tasks: Enter patient information into our database, prepare electronic medical records, and send patient insurance information to our verification team for pre-certification.
  • Patient Experience: Obtain necessary paperwork from patients, including insurance cards, screening forms, and consent forms, and ensure that all necessary documents are complete and accurate.
Requirements
  • Education: High School Diploma or equivalent experience required.
  • Certifications: CPR Certification required.
  • Work Experience: Previous experience in an office setting, with strong customer service skills and organizational abilities.
  • Technical Skills: Basic knowledge of computer applications and programs, with ability to work in a fast-paced environment.
Work Environment

Akumin is committed to providing a safe and healthy work environment for our employees. As a Front Office Associate, you will work in a standard office environment, with occasional exposure to communicable diseases when interacting with patients.

Physical Requirements
  • Standing and Walking: Spend more than 50% of your time standing, walking, and moving around the office.
  • Repetitive Movement: Engage in repetitive movement of hands, arms, and legs when performing administrative tasks.
  • Sensory Requirements: See, speak, and hear to communicate with patients and colleagues.