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Lead Patient Services Coordinator

2 months ago


San Antonio, Texas, United States Christus Health Full time

Overview:

This role acts as a key intermediary between the management team, staff members, and patients. The individual in this position is accountable for delegating tasks and organizing the schedules of the team. Additionally, this role involves training and onboarding new staff in line with established guidelines and protocols. The Lead Patient Services Coordinator will also assist in assessing the performance of team members and participate in coaching initiatives. It is essential to communicate any performance-related concerns to the management team, as well as any patient care or operational challenges that arise. This position may include responsibilities related to inventory management and procurement of office and/or medical supplies.

Key Responsibilities:

  • Acts as a key intermediary between management, staff, and patients
  • Delegates tasks and organizes schedules for team members
  • Trains and onboards new staff in accordance with established guidelines
  • Assists in evaluating team performance and engages in coaching initiatives
  • Communicates performance-related concerns to management
  • Reports patient care and operational challenges to management
  • May oversee inventory management and ordering of supplies
  • Processes and enters billing information into the database
  • Completes billing procedures and disseminates billing information
  • Verifies insurance benefits and aids in referral processes
  • May prepare checks for deposit purposes

Qualifications:

  • High School Diploma or equivalent

Employment Type:

Full Time

Equal Employment Opportunity:
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