Self-Storage Operations Supervisor
2 weeks ago
East Lansing Storage, a premier provider of self-storage solutions, is seeking a proactive and skilled Self-Storage Operations Supervisor to oversee our state-of-the-art facility. Our commitment to exceptional customer service and facility management sets us apart in the industry.
The Self-Storage Operations Supervisor will be tasked with managing the daily functions of the facility, executing strategic marketing initiatives, ensuring the safety and security of the premises, maintaining optimal occupancy levels, and delivering outstanding customer experiences. The ideal candidate will possess excellent organizational abilities, attention to detail, and proficiency in handling financial and administrative responsibilities.
Key Responsibilities:
- Develop and implement effective marketing strategies tailored for a newly established storage facility.
- Ensure the safety and security of the property through vigilant on-site management.
- Focus on maximizing occupancy rates and driving revenue growth consistently.
- Engage in local grassroots marketing efforts and participate in community events.
- Utilize various self-storage software platforms for operational efficiency.
- Manage software operations for lease completions, rent collection, reporting, and tenant account management.
- Advise customers on suitable unit sizes and services based on their specific needs.
- Prepare key performance reports to monitor financial and sales metrics of the facility.
- Oversee all accounting functions, including accounts payable and receivable, monthly reconciliations, and transaction categorization.
- Verify and allocate invoice amounts accurately, ensuring proper documentation.
- Maintain accurate coding for invoices and property-related documents.
- Formulate and execute revenue management strategies.
- Prepare monthly and annual budgets for property operations.
- Conduct regular audits of operating expenses and bank accounts.
- Ensure precise record-keeping of property ledgers and financial reports.
- Identify opportunities for enhancing income and reducing expenses while improving property aesthetics.
- Collaborate with team members from other departments to enhance operational practices.
- Address tenant and owner inquiries promptly to ensure satisfaction.
- Manage the hiring, training, and development of staff.
- Motivate and retain a dedicated team of customer service representatives.
- Ensure adherence to company policies and standards.
- Respond to customer concerns in a professional and timely manner.
- Foster a welcoming environment through effective facility maintenance and vendor management.
- Monitor property performance metrics, including occupancy and maintenance.
- Organize and maintain tenant and building files in both electronic and paper formats.
- Administer lease agreements, renewals, collections, and auctions.
- Conduct regular site inspections to ensure safety and cleanliness.
- Manage vendor communications regarding scheduling and billing.
- Availability to work weekends is required.
Job Type: Full-time
Compensation: $43,000 - $52,000 annually
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shifts
- Weekends as needed
Work Location: In-person
Company OverviewEast Lansing Storage is recognized as a leading provider of self-storage solutions, committed to delivering exceptional facilities and outstanding customer service.
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