Lead Operations Supervisor

2 weeks ago


Lansing, Michigan, United States reha team Busch GmbH & Co. KG Full time

Position Title: Lead Operations Supervisor

Company: reha team Busch GmbH & Co. KG

Role Overview: As a pivotal member of our team, the Lead Operations Supervisor will be responsible for ensuring top-tier operational performance at all times. This role is essential in enhancing the productivity and efficiency of the Floor Operations team while maintaining high-quality service standards.

Key Responsibilities:

  • Conduct thorough analysis of team performance and employee data.
  • Manage team expectations and address requests effectively.
  • Utilize internal systems for operational management.
  • Collaborate with Human Resources to uphold team accountability and manage disciplinary actions.
  • Perform regular floor inspections to ensure operational excellence.
  • Foster a culture of performance excellence within the team.
  • Identify and implement necessary adjustments to meet established KPIs and OKRs.
  • Oversee recruitment, training, and development of team members.
  • Monitor and evaluate job contributions of team members.
  • Facilitate effective communication within the team and across departments.
  • Enhance team performance through operational improvements.
  • Maintain service quality by enforcing standards and resolving issues.
  • Develop and manage internal documentation in line with company policies.
  • Ensure efficient workload distribution among team members.
  • Forecast and manage operational costs to align with budgetary constraints.
  • Prepare and present regular performance reports to management.
  • Assume additional responsibilities as directed by management.
  • Provide coverage for team members during absences.

Qualifications:

  • High school diploma or GED; bachelor’s degree preferred.
  • Minimum of 3 years’ experience in a supervisory role.
  • Experience in optimizing operations using Lean and Six Sigma methodologies.
  • Previous experience in a similar industry is advantageous.
  • Proven track record in managing large teams effectively.
  • Strong problem-solving skills and ability to handle client inquiries.
  • Proficient in Microsoft Office and other relevant software.
  • Demonstrated leadership and interpersonal skills.
  • Proactive and results-oriented mindset.
  • Flexibility to work varied hours as needed.

Working Conditions: This role requires the ability to perform functions related to operational management, including prolonged periods of sitting or standing. Flexibility in working hours is essential.

Benefits: Joining our team offers an excellent opportunity for professional growth, including:

  • Paid Time Off
  • Paid Holidays
  • Company Paid Life and AD&D Insurance
  • Employee Discount Programs
  • Comprehensive Training & Development Opportunities

We are committed to maintaining confidentiality in accordance with EEO guidelines.



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