Operations Supervisor

2 months ago


Lansing, Michigan, United States Chick-Fil-A Lansing Full time
Job Overview

We are seeking dedicated Front of House and Kitchen Operations Supervisors to manage daily activities and team members during assigned shifts. The Operations Supervisor's duties encompass overseeing financial transactions, addressing conflicts, ensuring high-quality food production, and mentoring staff. Your primary goal will be to guarantee that all elements of your shift operate efficiently and effectively.


Key Responsibilities
  • Guide and provide constructive feedback to team members throughout shifts
  • Organize employee schedules and delegate responsibilities
  • Onboard and mentor new team members
  • Examine equipment and report repair or replacement needs to management
  • Verify cash registers and prepare financial deposits
  • Maintain compliance with health and safety regulations
  • Handle customer and employee grievances
  • Mediate disputes among staff
  • Promote and sustain a positive workplace culture
  • Ensure the production of high-quality food
Essential Skills
  • Demonstrated experience as an Operations Supervisor or in a similar leadership role
  • Familiarity with industry standards and health and safety protocols
  • Dedication to providing exceptional service
  • Ability to collaborate effectively within a team
  • Strong leadership capabilities and quick decision-making skills
  • Excellent problem-solving skills
  • Capacity to remain on your feet for extended periods
  • High school diploma preferred
Qualifications
  • Prior experience in customer service is advantageous
  • Leadership experience is a plus
  • Hardworking and committed
  • Team-oriented mindset
  • Friendly demeanor
  • Integrity and honesty
  • Exceptional customer interaction skills
Employee Benefits
  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Employee discounts
  • Flexible work schedules
  • Health insurance
  • Paid time off
  • Comprehensive training programs
  • Vision coverage

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