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Retail Operations Supervisor

2 months ago

Lansing, Michigan, United States Midas International Full time

Position Overview:
The primary role of a Retail Operations Supervisor is to support the Store Manager in overseeing the daily functions of a retail establishment. This includes engaging with customers, ensuring safety protocols, training staff, and managing various operational tasks.

Key Responsibilities:
As a Retail Operations Supervisor, you will be involved in:

  • Vehicle Maintenance Services: Performing oil changes and inspecting essential vehicle components such as fluids, belts, lights, wipers, and tires.
  • Preventive Maintenance: Assisting with services including transmission checks, air conditioning maintenance, fuel system cleaning, and battery replacements.
  • Customer Engagement: Guiding customers to the waiting area and providing an orientation of the lounge to enhance their experience.
  • Service Consultation: Conducting service reviews to help customers understand and choose appropriate services for their vehicles.
  • Transaction Processing: Explaining the services rendered and processing payments efficiently.

Conclusion:
This role is essential in ensuring a smooth operation within the store while providing exceptional customer service and vehicle care.