Recreation Operations Supervisor

2 weeks ago


Lansing, Michigan, United States METRO-HORT GROUP INC Full time

Position Overview: The Recreation Operations Supervisor is tasked with overseeing the daily functions of park operations and managing the team of park personnel. This role is essential in ensuring that the park is maintained to high standards and that visitors have a memorable experience.

Key Responsibilities:

  • Manage the daily operations of a well-kept public park, ensuring a safe and inviting atmosphere for all guests.
  • Maintain a prominent presence in the park, serving as the main contact for supervisors to address visitor-related issues.
  • Develop and implement effective crowd management strategies to enhance visitor satisfaction.
  • Create and oversee standard operating procedures for park management, ensuring adherence to operational protocols.
  • Recruit, train, and lead a knowledgeable park team, including various supervisory and support roles.
  • Assist in scheduling and monitoring staff attendance, ensuring adequate coverage for all park operations.
  • Collaborate with Human Resources to facilitate ongoing training and professional development for park staff.
  • Ensure compliance with safety standards by overseeing third-party security operations.
  • Work closely with various departments to support programming and operational needs.
  • Contribute to the development and maintenance of safety protocols and systems.
  • Engage in safety initiatives and metrics tracking in partnership with administration.
  • Coordinate with facility management and horticulture teams to uphold park standards and operational plans.
  • Assist in the preparation of annual budgets and staffing plans aligned with departmental goals.
  • Support data collection and analysis related to park operations.
  • Facilitate team-building meetings and collaborative efforts among park staff.

Qualifications:

  • Minimum of 5 years of experience in leading and training teams in outdoor or public environments.
  • Strong commitment to providing exceptional visitor engagement and service.
  • Detail-oriented with a proactive approach to operational excellence.
  • Proven ability to maintain high standards and implement effective systems.
  • Sound judgment and effective conflict resolution skills.
  • Physical capability to handle park equipment and perform various tasks throughout the park.
  • Enthusiastic about fostering a collaborative and high-performing team culture.

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