Guest Service Ambassador

4 days ago


New York, New York, United States Compass Group, North America Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Ambassador to join our team at Compass Group, North America. As a key member of our hospitality services team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all clients, visitors, and employees.

Key Responsibilities:
  • Provide professional and courteous greetings to all visitors, addressing them by name whenever possible.
  • Answer telephones in a friendly and professional manner, taking messages with accuracy and handling or referring questions and requests as needed.
  • Manage on-floor conference room activities, including reservations, meeting start/end times, attendees, food and beverage orders, and other logistical details.
  • Implement established security policies and procedures for arriving and departing visitors, contractors, delivery persons, and other individuals.
  • Act as a hospitality services resource, providing way-finding and amenities information to guests, visitors, and employees.
  • Handle car service requests for visitors and staff members.
  • Communicate requests to internal support departments, such as building maintenance, IT, AV technology, and mail room.
  • Perform other duties as assigned.
Requirements:
  • Two to three years of experience in a client service/reception position within a hospitality or corporate environment.
  • Computer skills and knowledge of office technology/equipment.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

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