Community Engagement Ambassador

1 week ago


New York, New York, United States The Bowery Mission Full time
Position Overview

Salary: $43,000 per year

Summary:

The Bowery Mission is a comprehensive, faith-driven organization committed to assisting individuals facing homelessness, hunger, and poverty. The role of Community Engagement Ambassador is integral to the Clinical Services team, emphasizing the establishment of welcoming and trust-building connections with guests. The Ambassador team encourages individuals to seek assistance by addressing immediate needs and linking them to The Bowery Mission's day center and compassionate care services, which include clothing, shelter, medical care, and external referrals.

Ambassadors employ Motivational Interviewing techniques to perform needs assessments and facilitate introductions to social workers, guiding guests toward steps for independent living. They interact with guests across various services and environments, including but not limited to front desk reception, meal service, clothing distribution, mobile shower initiatives, mobile medical clinics, and other day center activities.

Work Schedule:

Shift: Sun. – Thu. 10:30 a.m. – 7:00 p.m. (Fri./Sat. Off)

Reporting Structure:

Reports to: Supervisor, Ambassador

Qualifications:

  • Alignment with the organization's Statement of Faith
  • Exceptional interpersonal and customer service skills
  • Prior experience supporting individuals dealing with homelessness, mental health challenges, or substance use issues
  • Adaptable, motivated team player
  • Strong verbal and written communication abilities
  • Capability to maintain professional boundaries and manage conflict de-escalation
  • High School Diploma along with relevant experience in client-facing roles
  • Proficient in Microsoft Office Suite: Word, Excel, Outlook

Preferred Qualifications:

  • 3+ years of relevant experience
  • Bachelor's degree
  • Bilingual proficiency in Spanish, Cantonese, or Mandarin

The Bowery Mission prioritizes the health and safety of our staff, guests, clients, and volunteers, particularly in light of the ongoing Covid-19 pandemic.

In collaboration with the NYC Department of Health & Mental Hygiene, we have adapted our services to align with the latest health and safety protocols, which are continuously updated based on emerging information and research. We deeply appreciate the contributions of essential workers in roles like this and have established guidelines regarding personal protective equipment, social distancing, sanitation, and capacity building to safeguard our staff and those we serve.



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