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Guest Services Coordinator

2 months ago

New York, New York, United States Compass Group Careers Full time
Position Overview

Company: Flik Hospitality Group

Compensation: $24 / Hour

Why Choose Flik?

At Flik, our greatest asset is our people. The commitment, actions, and attitudes of our associates foster trust and loyalty among our clients every day. We prioritize hiring individuals who share our enthusiasm for food and hospitality, and we are dedicated to nurturing their growth and development.

We keep our team motivated and engaged through hands-on training and by keeping them informed about the latest industry trends. We empower our associates to take pride in their work and contribute to our mission of excellence. At Flik, a job is not just a job; it is the beginning of a fulfilling career.

Role Summary

As a Lobby Ambassador, you will have the opportunity to collaborate with exceptional individuals who are equally passionate about delivering outstanding hospitality to our esteemed clients. Your primary responsibility will be to engage with all Clients, Guests, Vendors, Tourists, and Tenants entering the lobby and reception area, maintaining a warm, friendly, and approachable demeanor at all times.

Key Responsibilities:

  • Support the Lead Lobby Ambassador in ensuring every guest is greeted with enthusiasm and provided with a memorable experience.
  • Act as a resource for hospitality services and way-finding for all guests.
  • Engage warmly with clients and guests while assisting in the check-in process or escorting them to their destination.
  • Familiarize yourself with the profiles of VIP guests expected for the day and recognize them using service excellence standards.
  • Communicate effectively with team members, sharing important information as needed.
  • Build and maintain relationships with tenants and repeat guests to enhance their overall experience.
  • Understand the client culture and key areas of activity, serving as an extension of the client.
  • Take ownership of your assigned location, actively engaging with all guests.
  • Be knowledgeable about emergency procedures and prepared to act in case of an emergency.
  • Adhere to the hospitality signature appearance standards.
  • Memorize frequently asked questions and provide knowledgeable information about the building, surrounding areas, transportation, and local events.
  • Perform other duties as assigned.
Client Care Duties:
  • Greet all guests and visitors, ensuring eye contact is made within 10 feet of entrances.
  • Welcome internal and external clients with a smile, promptly acknowledging them with a friendly greeting.
  • Work collaboratively with team members and other building personnel to ensure smooth transitions throughout the guest's journey.
Teamwork and Communication:
  • Communicate effectively with peers and the Lobby Host Lead, ensuring accuracy and attention to detail in both verbal and written communication.
  • Maintain awareness of business activity and share updates with team members.
  • Provide assistance as needed, including lunch coverage and general support.
  • Support the training of new associates and complete necessary checklists.
  • Participate in cross-training programs to gain knowledge in all areas of the department.

Flik Hospitality Group is proud to be an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Note: This job description is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)