Guest Services Ambassador
4 days ago
As a Guest Services Agent at Pier Sixty & The Lighthouse, you will be the face of our organization, providing exceptional service and creating unforgettable experiences for our guests and clients. Your mission is to wow our guests with a warm welcome, efficient communication, and a positive attitude.
Key Responsibilities:- Warm Welcome: Greet all guests with a smile and enthusiasm, creating a memorable first impression.
- Guest Assistance: Provide top-notch support for guest and client requests, ensuring their needs are met promptly.
- Communication Hub: Efficiently handle phone calls, directing them to the appropriate departments with clarity and professionalism.
- Transportation Coordination: Assist guests with valet parking, shuttle services, and car service needs during events.
- Package Management: Consolidate and coordinate pickups for event-related items.
- Parking Oversight: Supervise valet staff and coordinate parking arrangements with Pier Sixty & The Lighthouse staff.
- Safety Assurance: Ensure all parking and transportation safety measures are adhered to for guests and staff.
- Educational Background: High School graduate or equivalent preferred.
- Experience: Prior hospitality or events front service experience is a plus.
- Industry Knowledge: Familiarity with the black car, valet, and bus industries is advantageous.
- Customer Service Excellence: At least one year of experience in a similar role.
- Organizational Skills: Strong ability to stay organized and manage multiple tasks.
- Communication: Excellent verbal and written communication skills, with the ability to effectively interact with internal and external customers.
- Calm Under Pressure: Ability to maintain a positive attitude and meet deadlines in a fast-paced environment.
- Problem Solving: Quick to respond and adept at resolving issues efficiently.
- Language Proficiency: Proficiency in English, with excellent diction for clear telephone communication.
- Technical Skills: Proficient in Microsoft Office products, particularly Word, Excel, and Teams.
- Flexibility: Ability to work a flexible schedule, including evenings and weekends.
- Complimentary Chelsea Piers Fitness Membership: Stay fit and healthy with free access to our fitness center.
- 401k Program: Plan for your future with our 401k participation program.
- Daily Staff Meal: Enjoy complimentary meals during your shifts.
- Pre-Tax Transit Program: Save on commuting costs with our pre-tax transit benefits.
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