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Host - Guest Experience Specialist

2 months ago


New York, New York, United States Momofuku Full time
About Momofuku

Momofuku is a renowned restaurant group founded by celebrated chef David Chang. With a focus on innovative Asian-American cuisine, Momofuku has established itself as a leader in the culinary industry.

Job Summary

We are seeking a highly skilled and charismatic Host to join our team at Momofuku. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. Your primary responsibility will be to greet and seat guests, manage reservations, and ensure a seamless service experience.

Key Responsibilities
  • Greet and Seat Guests: Welcome guests with a warm smile and efficiently seat them in a timely manner.
  • Manage Reservations: Prioritize and manage reservations, ensuring that guests are seated in a timely manner.
  • Communicate Effectively: Clearly and politely communicate with guests regarding delays, wait times, and other service-related matters.
  • Maintain a Clean and Organized Environment: Ensure the host stand and front door area are clean and organized at all times.
  • Support Service Team: Collaborate with the service team to ensure exceptional service and resolve any guest issues or complaints.
  • Adhere to Company Standards: Maintain a high level of professionalism and adhere to Momofuku's standards and values.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Organizational Skills: Demonstrate strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Guest Service Focus: Possess a genuine passion for delivering exceptional guest service and a commitment to ensuring a positive experience for all guests.
  • Teamwork: Demonstrate a willingness to work collaboratively as part of a team, supporting colleagues to ensure seamless service.
  • Adaptability: Show a high level of adaptability, with the ability to think on your feet and respond to changing situations.
Preferred Qualifications
  • Previous Host or Maitre D' Experience: Possess 2+ years of experience in a high-volume, upscale restaurant environment.
  • Resy Reservation System: Have experience navigating the Resy reservation system.
  • Leadership Skills: Demonstrate leadership skills, with the ability to train and support new team members.
Physical Demands

The physical demands of this role include standing, walking, and lifting up to 25 pounds, with occasional lifting up to 50 pounds. These demands may be accomplished with or without reasonable accommodations.