Host and Guest Experience Specialist

4 weeks ago


New York, New York, United States MGM Resorts International Full time

About the Role:

We are seeking a highly motivated and detail-oriented Host Person to join our team at MGM Resorts International. As a Host Person, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities:

  • Greet guests promptly and professionally, ensuring a positive first impression
  • Manage reservations, answer phones, and maintain accurate records
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
  • Collaborate with the Food Servers, Bus Persons, and Food Service Runners to ensure seamless guest service

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to company hotel, food and beverage, retail, and entertainment discounts

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work varied shifts, including weekends and holidays
  • Computer proficiency and strong communication skills

Why Join Us:

At MGM Resorts International, we are committed to providing exceptional guest experiences and creating a work environment that is inclusive, supportive, and rewarding. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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