Guest Relations Host

2 days ago


New York, New York, United States Open Road Auto Group Full time
Job Title: Guest Relations Host

At Open Road Auto Group, we are seeking a highly skilled Guest Relations Host to join our team. As a Guest Relations Host, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive experience for all visitors.

Key Responsibilities:
  • Maintain confidentiality of company and customer information at all times
  • Provide clear, friendly communication and a professional demeanor
  • Welcome visitors by greeting them in person or on the phone in a friendly and professional manner
  • Answer incoming calls, transfer calls, and/or take messages
  • Collect retail charges from customers in cash, check, or authorized charge account
  • Provide customers with proper change and/or receipts
  • Maintain and keep tidy customer areas
  • Keep fresh complimentary snacks and beverages for customers when necessary
  • Attend to customers who may be waiting
Requirements:
  • People Person
  • Outgoing personality
  • 6 months of relevant work experience in customer service, receptionist/front desk, or administrative role
  • Excellent communication skills
  • Team Player
  • Professional presentation
About Us:

Open Road Auto Group owns and operates over twenty-five automotive facilities, including seventeen dealerships throughout the New York/New Jersey metropolitan area. We specialize in providing "in-demand" vehicles, both new and pre-owned, for our customers who have come to expect a "Five Star customer service experience".

We understand and acknowledge the importance of our customers and strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.

Our Total Compensation Rewards Program includes:

  • BASE PAY - Determined by competitive market pay rate for your job, your skills, experience, and performance
  • BONUSES - Rewards achievement of specific business goals, in eligible positions
  • BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
    • Medical, Dental, and Vision Plans
    • Vacation Time
    • Personal Time
    • Short and Long Term Disability
    • Life Insurance
    • 401(k) Retirement Plan with employer match
    • Manufacturer Certifications
    • Leadership Training Programs
    • Vehicle Purchase Discounts
    • Wellness Initiatives
    • Volunteer Time


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