Seasonal Guest Experience Host

3 weeks ago


New York, New York, United States Madame Tussaud's Full time
Guest Experience Host Role Overview

At Madame Tussaud's, we're seeking a charismatic Guest Experience Host to create unforgettable moments for our guests. As a key member of our team, you'll be responsible for delivering exceptional guest service, presentation, and product knowledge in a variety of roles across the attraction.

Key Responsibilities:
  • Adopt an enthusiastic and assertive approach to guest service, embodying the Merlin Values at every opportunity.
  • Seek out guest contact and display boundless energy and enthusiasm.
  • Ensure extended lines are managed safely while delivering an excellent guest experience.
  • Maintain public areas with well-stocked displays and point of sale, ensuring a clean and tidy environment throughout the day.
  • Follow opening and closing procedures as detailed in the department's operating plan.
  • Ensure compliance with Health, Safety & Security protocols, including COVID-19 policies and regulations.

Requirements:
  • 6 months to 1 year of experience in attractions, entertainment, or customer service-based positions preferred.
  • A fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Able to work in areas with loud noises and confined spaces.
  • Self-motivated, able to work independently or as part of a team.
  • Flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits:
  • Flexible hours.
  • 30% discount in the retail store.
  • Merlin Magic Pass for free admission to Merlin attractions worldwide.
  • Competitive 401K.
  • Discounts through the Merlin Marketplace Website.
  • A fun working environment.


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